Training Facilitator
Aspire
Total years of experience :14 years, 5 Months
• Fully understand client’s company culture, background, and training needs
• Review facilitator’s guide and prepare detailed instructions for trainees
• Facilitate experiential learning sessions to various clients from different industries
• Lead debriefing sessions, reflecting on team performance, according to client’s desired values and goals
• Maintain customer’s cars through different workshops
• Repairing car accident’s through different workshops
• Following up with the customers to make sure that there cars properly fixed.
• Welcoming the customers and knowing there request
• Checking the car status
• Checking the availability of the needed spare parts
• Delivering the car to the workshop and informing the workshop engineer with the needed actions
• Following up the status of the car and informing the customer
Analyze the received requests from Corporate Contact Persons and Corporate Sales via E-
Mail based on established processes and procedures to check its eligibility to take the
decision to proceed or reject the requests
* Coordinate with other departments such as Complaint Handling, Credit, Sales, Process, HR,
Marketing and Legal to ensure cases resolution and to maintain customer satisfaction
* Provide detailed and documented feedback to customers after implementing or rejecting
their requests
* Control the risk of potential fraud using appropriate tools relevant to each case
* Propose solutions to higher management to resolve repetitive issues
* Escalate and report problems and provide relevant feedback to the right channels
• Handled a portfolio of key governmental and strategic Accounts
• Promptly responded to inquiries, requests and complaints received from contact persons and corporate sales via all the available channels (phone, fax, e-mail …etc.)
• Made reasonable procedures’ exceptions to accommodate unusual customer requests
• Guaranteed positive customer experiences by placing follow-up calls and visits
• Coordinated with the responsible sales managers to minimize loss of key accounts
• Generated daily and hourly departmental performance analysis reports
• Provided on-the-job training for new employees
• Handled customers’ inquiries
• Identified customer needs and made sure they are met to gain customer satisfaction
• Handled customers’ complaints
• Made necessary investigations to resolve customer issues