Nayla González Hernández

• Contributing to the setup of administrative systems and reporting structures from the ground up.
• Supporting operations across 6 active projects, including a luxury residential development consisting of 18 villas.
• Coordinating quotations, invoices, purchase orders, and project documentation while ensuring accuracy, proper
tracking, and timely processing across different project stages.
• Acting as a key liaison between suppliers, contractors, internal teams, and management, ensuring consistent
communication, follow-ups, and coordination across multiple project stages.
• Managing multiple priorities, stakeholders, timelines, and operational processes in fast-paced environments
while reporting directly to company management and supporting internal decision-making.

• Managing guest check-ins, check-outs, reservations, and inquiries across multiple channels including email,
phone, booking platforms, website, and in-person interactions.
• Coordinating payment follow-ups for long-stay guests, handling billing inquiries.
• Performing basic accounting and administrative tasks through purchase orders, petty cash tracking, and records
management for reception operations, guest amenities, and staff supplies.
• Working closely with a team of 14 staff members, including the Hotel Manager and General Manager, supporting
coordination across reception, management, security, and housekeeping departments
• Assisting in the training of reception staff to maintain service consistency and operational efficiency.
• Implementing a structured follow-up system to track recurring problems, resolutions, and service improvement
opportunities; contributing to a 60% reduction in recurring issues and supporting the increase of the propertys
rating in Booking.com to 9.8 within two months of operation.
(Note: The hotel closed operations in January 2025; internal transfer within the company followed.)

• Managing end-to-end property transactions (sales, purchases, and rentals) across key Dubai areas including JVC,
Dubai South, and Dubai Marina, guiding clients from initial inquiry through offers, negotiations, payments, and
regulatory processes.
• Coordinating documentation between clients, property owners, and relevant authorities to ensure accurate,
compliant, and timely completion of real estate transactions.
• Advising clients and property owners based on continuous market analysis, providing updated insights on
pricing, regulations, and investment opportunities to support informed decision-making.
• Maintaining daily communication with clients and property owners to build and sustain professional
relationships, provide updates, and ensure high levels of trust and engagement.
• Supporting marketing and promotional activities, including property listings, video content creation, and
campaign execution, contributing directly to the sale of 3 properties valued at AED 1.6M and the successful
management of 5 rental properties.