Mehmooda Naz

• Generated and qualified property leads through digital outreach, referral networks, and proactive client engagement.
• Consulted with buyers and investors on residential and commercial properties, delivering presentations on projects, market
trends, and investment options.
• Managed CRM pipeline with detailed client records and structured follow-ups to maximize conversion rates and deal
closures.

• Managed end-to-end client inquiries, service coordination, and communication for 20+ concurrent event accounts across
corporate and private sectors.
• Identified and pursued new business opportunities by engaging prospective clients, preparing tailored service proposals, and
converting leads into confirmed event projects.
• Built and nurtured long-term client relationships through proactive communication, personalized engagement, and strategic
follow-ups to drive repeat business.
• Prepared and maintained client documentation, service agreements, and project records ensuring accuracy, compliance, and
seamless service delivery.
• Coordinated with vendors, suppliers, and internal teams to ensure timely and on-budget delivery of all event requirements.
• Maintained organized CRM databases with up-to-date client records, interaction logs, and account activity to support
pipeline visibility.
• Resolved client concerns and escalations efficiently, maintaining high satisfaction standards and strengthening long-term
account retention.
• Supported post-event debriefs and client feedback reviews to continuously improve service quality and identify upselling
opportunities.

• Planned and executed digital marketing campaigns across social media, email, and SEO/SEM platforms to drive brand
awareness and inbound lead generation.
• Generated qualified leads through targeted paid and organic campaigns, contributing directly to client acquisition and sales
conversion goals.
• Developed content strategies and campaign assets; monitored KPIs and delivered performance reports with actionable
insights to optimize ROI.
• Supported the sales team in identifying and qualifying prospective clients for IT solutions and services.
• Assisted in preparing sales proposals, service presentations, and quotations for potential IT clients.
• Handled initial client outreach and follow-up communications to generate interest in IT products and service offerings.
• Coordinated between technical and sales teams to communicate service capabilities and resolve pre-sales client queries.
• Maintained CRM records of leads, client interactions, and pipeline status to support seamless sales handovers and accurate
tracking.

• Delivered undergraduate lectures in BS Media and Communication program covering digital media, marketing, and mass
communication disciplines.
• Designed and facilitated engaging, studio-informed instruction using industry-standard tools and platforms.
• Contributed to an academic environment blending theoretical insight with practical, hands-on training.
• Demonstrated commendable professionalism, subject expertise, and a strong commitment to student development.
• Positively contributed to the intellectual and creative culture of the institute; approach well-received by students and
academic team

Managed client inquiries and ensured smooth service coordination through clear communication. Supported documentation, vendor coordination, and internal teams for successful execution. Maintained client records and follow-ups to enhance organization and client satisfaction.

At UG Enterprises, I handled customer inquiries, complaints, and service requests through professional and solution-focused communication. I provided accurate information, guided customers on available solutions, and maintained detailed records of interactions.

I collaborated with internal teams to resolve issues efficiently and conducted timely follow-ups to ensure customer satisfaction and effective service closure.

• Handled high-volume customer inquiries, complaints, and service requests through professional communication channels.
• Provided accurate product and service information, guiding customers toward appropriate solutions and ensuring a positive
experience.
• Maintained detailed customer records, case notes, and follow-up documentation to ensure continuity and quality of service.
• Coordinated with internal teams to resolve customer issues efficiently and within SLA timelines.
• Conducted structured follow-ups to ensure customer satisfaction, successful service closure, and repeat engagement.