Team Manager
Thomson Reuters Corp
Total years of experience :13 years, 5 Months
Led Product Specialists Team to provide support to premium customers
Delivered Product Demos for prospect customers, trained on-boarded customers
Extended pre-sales support; periodic performance assessments based on productivity, quality, customer experience scores
Steered knowledge management, process improvement, issued log & escalation metrics, reported to senior management
Managed annual compensation planning, meeting budget targets & promoting high performing & deserving candidates
Identified and mentored team members, administered & resolved problems; created growth plan for each team individual
Maintained global skill matrix according to specialization, certification & demographics; analysed assigned projects and distributed tasks to the members
Master's of Business Administration with Finance as my specialization.