Operation Supervisor
FGB
Total years of experience :18 years, 11 Months
FAB) is a leading bank, largest bank and one of the world’s largest financial institutions. The UAE’s largest bank by total assets worth AED 682Bn and one of the region’s dominant banking players by market cap of AED 120Bn.
•I was appointed to handle our VIP clients, as I am the one who co-ordinate all the transactions that should be processed between (operation Department, central bank and MD office) which are related to VIP clients
Evaluated No.1 as significantly exceed the expectation for 2010.
•Supervising and authorizing of transactions, settlements, accounting, clearances & reconciliation, input by processing staff, on a daily basis.
•Minimizing operational risks for the bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions and that these instructions are properly authorized.
•Reconciling all the cash at the end of each day for the branch, managing reconciliation and tallying opening and closing balance. Balancing all vouchers, source documents and deposit slips total with the cash amount in the computer system to ensure adequacy of all transactions made by the teller at the end of each day.
•Providing support to the Tellers in their daily transactions and effectively resolving any problems arising from interactions with internal or external customers.
•Coordinating with internal and external auditors to monitor and balancing all financial records.
•Continuous interface with all bank segments to ensure support to their business plan.
•Coordinating with Treasury Dept. to execute FX transactions relating to corporate customers.
•Identifying faults or errors in the database system and know how to report it to.
•Generating reports from the database system as and when needed.
•Proactively contact clients by phone to identify potential client needs, and schedule appointments to further discuss clients’ opportunities
•Demonstrate the benefits and assist clients in using all channels such as Bank Machines, Telephone Banking, Mobile and Online Banking
•Resolve client problems quickly and/or refer to colleagues, as appropriate
•Work as part of a team to ensure the client is receiving the most appropriate advice and introduce them to the appropriate colleague to meet their needs
•Keep current on FGB products and systems to close any gaps in knowledge.
Due to my unique abilities (accuracy, professionalism, commitment) which displayed to management, assigned me one of the branches to manage. Ranked one of the top five branches in the company which consists 94 branches within UAE, by achieving a high profit and top performance in customer service.
•The company is among the largest within the industry and is well known and reputed in the region.
•Performing whole currencies trade.
•Monitoring all marketing rates.
•Certifying all traveler cheques.
•Authorizing all teller transactions.
Remittance staff:
•Professional in Western Union, Quick Pay, Cash Express and Instant Cash.
•Prepare drafts to all Arabic countries. .