As MICE Coordinator & Operation incharge
M/s RIDA INTERNATIONAL TOURISM
Total years of experience :10 years, 11 Months
Making Group Proposals, Quotation after negotiation with group department for the good rates and availability. Preparing of Group Contract and Itinerary. Following with up agent for the finalization of the group along with the payment
Coordinate with Hotels for blocking the rooms with the roaming list and making reservation Coordinate with all the tours supplier and arranging various land arrangement
Handing the on ground operation and ensuring all the services are executed as per the itinerary
Coordinating with GCC and Middle East clients (KSA/Qatar/Kuwait/Bahrain, Egypt, etc) and Indian market in order to make FIT Hotels, Tours & Excursion booking.
Making Readymade and Tailor-Made FIT leisure packages for the clients.
Coordinating with Hotels and othersuppliers for availability and making reservation.
Making Reservation / Tours & Excursion in venus travel system
Coordinating with the agents for the LPOS/ Vouchers from the Agents having credit agreement with the company and collection of the cash Collection form Cash Customer
Generating DRR reports on daily basis.
Ensuring all the special requests requested by the agent has been taken care.
Coordinate with GCC client in order to make Hotels, Tours & Excursion booking.
Coordinate with Hotels and Tour agents for availability and making reservation.
Making Reservation / Tours & Excursion in the accounting system
Generating Vouchers & Invoice and maintaining monthly DSR for the confirmed booking through system.
Providing complete secretarial & administrative support to the company.
Handling the incoming / outgoing calls, faxes, email, typing photocopying et
Dispatching of the courier and following up for the same.
Handling the petty cash flow for miscellaneous expenses.
Maintaining the Inventory for the Stationary.
Collection of the CVs from various sources & registering them in the data bank
Payment follow up and issuing vouchers.
Preparing the invoices, following up for the same.
Keeping a record of the payment received & updating the accounts.
Coordinating with the staff , head of department and branch of office in Mumbai
Coordinating with client to provide personalized services & ensure customer satisfaction.
Responsible to fulfill the clients requirement by searching the data bank for their requirement
Coordinating with staff and preparing the matter for placing the add in the newspapers for current openings
Making follows up with branch office for the collection of the CVs
Sorting and Short listing the CVs for the clients as per the position requested.
Coordinating with the candidate for their availability and fixing up the time for their interview with the HR Manager .
Handling the queries of the candidates in regards to their status etc.
Follow up procedure with the client and the candidate for their selection to finalization
Keeping the track of the daily appointments scheduled of GMD, HR Manager.
Coordinate with branch office in GCC countries and UAE local agent in order to make Hotels, Tours & Excursion booking.
Making Readymade and Tailor-Made FIT leisure packages for the clients
Coordinate with Hotels & all kind of Tours supplier in Dubai for availability and making reservation in the accounting system
Making Reservation through other online system (Kouni, Hotel beds, Miki, etc)
Preparing sales invoice for the confirmed booking.Generating DRR reports on daily basis.
Handling the incoming calls & calling up prospective customers for various sources.
Preparing call reports. Coordinating with the team leader for resources required.
Giving the customer with quotation of their stand.
Describing all of the features of the product to clients and executing sales.
Creating awareness of the discount and offers on different packages.
Handling complaints and grievances of the customer by providing them with a solution. Processing general & sales reports on a monthly basis.
Delivering the products to the customer by salesperson, confirming for the same with them.
Reporting to the computer engineer with the problems of customer regarding the use of packages, logging, troubleshooting etc. Following up with salesperson for the receipt of the same and handing the same to the account department.
Reporting to the team leader
