SENIOR OFFICER, INSTRUCTIONAL DESIGNER
Institute of Applied Technology
مجموع سنوات الخبرة :13 years, 6 أشهر
• Developed & implemented a ticketing support system which utilized real-time data and statistical analysis to identify trends, address issues, & improve effective support to the school educational technology (EdTech) system.
• Created more than 10 quick guides and performance job aids for educational technology systems training that helped to achieve targeted learning results.
• Established quality assurance standards; developed an effective EdTech support policy and procedure system which helped streamline processes and systematic workflow.
• Developed a knowledge base system by analyzing end-user feedback to test content knowledge and research trends, future needs and educational technology improvements.
• Managed scheduling of milestones and deliverables for both instructional design and graphic/interactive design of content.
• Managed all reviews with key stakeholders to ensure training accuracy and effectiveness.
• Created and managed a database of training institutes to conduct in-house & public training.
• Proactively managed systems development, implementation, and risk; negotiated 40+ contracts with clients, which included desired training outcomes, fees and expenses.
• Assessed departmental and organizational training requirements through annual needs assessments, analyzed performance gaps and consulted with personnel at all levels of the organization.
• Designed and delivered dozens of executive development training programs that are focused on developing tomorrow’s leaders from within the organization.
• Trained more than 300 personnel over a two-year period, exceeded ROI expectations.
Instructional Design and Technology
Computer Science