National Concept Business Head
Landmark Group
مجموع سنوات الخبرة :20 years, 1 أشهر
Handling operations of 40 stores of KSA.
Handling 158, 000 Sq feet area and a turnover of 178 Mn SR.
Ensure alignment of the teams with the overall business strategy.
Ensure achievement of sales targets which have been set for the country.
Drive excellence in store opening deliverables in the country using the corporate guidance framework.
Work with stores in the region on controllable costs and review profit and loss of each store and see GP margin, GP percentage etc is achieved as per business plan
Conduct merchandise probes in consultation with regional/area/store managers to optimize department wise /category wise sales
Collaborate positively with the project (store design), merchandise, visual teams to drive layout, pricing and department / category wise changes as appropriate in the stores keeping in mind the Corporate guidelines
Enhance sales through identification and analysis of trends as per footfall, conversion rates, average bill value, individual SKU sales, suggestive mark downs etc. for the region/country
Improve overall profitability by applying in depth customer and competitor knowledge;
Establish clear and regular channels of communication to ensure stores in the country and region are up to date and consistent in focusing on key priorities and driving sales.
Ensure stores and staff presentation and standards are in line with the brand requirements and are consistent across stores in the region/country.
Draw up media plans as per Corporate Guidelines for the country and regions
Ensure timely, consistent and efficient implementation of marketing promotions as per the guidelines across all country/region/stores to drive sales and customer service.
Ensure stores in the country follow Corporate VM guidelines (including seasonal and promotional/ window guidelines) and are easy to shop, delivering consistently on inspirational customer service experience.
Acting as a country SPOC for all customer complaints and escalations etc.
Ensure clear lines of communication between RDC and stores are established to ensure efficient co-ordination of stock and inventory management.
Enforce standard operating procedures to maintain stock and systems accuracy and profit protection across all stores in the country.
Work in partnership with the RDC team to deliver an efficient and effective stock replenishment and oversee that stores are adequately stocked and maintain stock cover.
Ensure optimal staffing in region through manpower planning at the stores with HRBP as per guidelines.
Handling operations of 12 stores in Central Province (KSA).
Achievement of sales targets through sales team motivation & involvement.
Monitoring projects from conceptualisation to final execution.
Establishing corporate strategies and budgets for achievement of the targets. Track monthly performance against plan & proactively identify solutions to close performance gaps, if any
Engaging and coordinating business analysis sessions for understanding business issues & sorting out solutions for the same.
Providing training to store managers & staffs in customer services & giving direction for developing organizational processes, framework and methodology for customers.
Generating and compiling reports based on reports submitted by Store Managers findings; with causes & solutions to customer feedback to improve products and in store services.
Communicating ideas / solutions, debriefing staffs on results and recommendations from observations.
VM, display, customer service, selling skills & timely reporting
Handling operations of all Landmark stores ( Splash, Max, Shoexpress, Babyshop) of Tripoli.
Handling an area of 50000 sq feet and business of almost 98 mn Libyan Dinar
Achieved the increased business.
Achievement of months targets through sales team motivation & involvement.
Engaging and coordinating business analysis sessions for understanding business issues & sorting out solutions for the same.
Providing training to store managers & staffs in customer services & giving direction for developing organizational processes, framework and methodology for customers.
Generating and compiling reports based on reports submitted by Store Managers findings; with causes & solutions to customer feedback to improve products and in store services.
Communicating ideas / solutions, debriefing staffs on results and recommendations from observations.
VM, display, customer service, selling skills & timely reporting
retail operations for entire saudi arabia
staff tarining
expansion to the entire country
Retail Operations of International brands of the eastern province of saudi arabia.
staff training
1.Channel sales
2. Business Development
3. Store Operations
1.Stores operations of 20 company stores
2.channel sales
3.Business Development
Key accounts handling and business expansion