Conference & Events Manager
Al Raha Beach Hotel
Total years of experience :19 years, 6 Months
Assisting Departmental Director in maintaining regular and effective communication within the team. Also, attending departmental and hotel meetings when required.
To develop and maintain sales at Al Raha Beach Hotel to achieve maximum profits from rooms, conference and banqueting and food & beverage sales.
Handling all nationality weddings, conferences, workshops, groups (meeting with rooms). Making sure their arrivals. Smooth check in, . Transfers if required.
Getting quotes when Outsourcing equipments or any performers
Getting relevant permission from govt.
Achieved 1000 pax wedding.
Also achieved a group of 150 sleeping room and conference of 200 attendees. Including gala dinners with entertainment.
Implemented opera in sales and catering, trained staff accordingly
Handling ministry’s GCC round table conference.
Coordinate with all relevant departments within the hotel to make successful event.
Regular sales calls to government, schools, and hospital
To prepare any reports required on customer accounts and collate relevant information for input into Opera (system)
Constant telesales to client maintain good repo and relationship with clients.
To keep constant update on direct or indirect competitors from properties in Abu Dhabi
• Develop strong relations with local market for the Conference & Banqueting segment and both local and international markets.
• Also working as Duty manager twice a month.
Responsible for all daily operational aspects of the Banquets Department & Business Centre.
Maintain high standard and level of service in the areas of responsibility through training and ensure procedures and documented minimum standards are adhered to.
Hands on training, coordinating, organizing, leading and motivating team members to perform tasks and duties productively and efficiently.
Ensure a productive and efficient working environment with high morale.
Ensure profitability of the department.
Develop close working relationships with other departments, municipality and suppliers.
Handling Guest complaints and thorough follow up and remedy all situations.
Maintain a consistently high level of guest service.
Be aware of the local environmental Municipality regulations.
Monitor what competitors are doing in the culinary sectors of the business.
Involved in compiling, costing and updating all Food & beverage menus. •
Take part in the preparation of annual budgets for the department and the analysis of the results and implement any corrective actions if necessary.
Draw up the work schedules/rosters with budgeted productivity for the teams including breaks, holidays, and cover.
Check the day to day presentation of the team members
Organize day to day work and communication meetings with your team
Take part in the preparation and implementation of the training plan for your department for all new recruits and existing employees.
Recruit all employees
Conduct the annual assessment meetings of the team members.
Also working as Duty manager twice a month
Converted to Opera sales & catering, trained staff and setup reporting.
Handling groups (10 rooms and above), visas, transfers and conferences.
Handling weddings, conferences, concerts, stage plays, outside caterings and exhibitions.
Maximize event sales revenues and ensuring that all areas represented by the Catering/Conference Services Department are immaculate, correct in detail and of the highest quality.
Distribute, monitor option dates and follow up on all leads to constantly materialize business.
Be a support to Event Executives and Coordinators (internal customers) in terms of rates and availability for groups as per the group strategy and allocations.
Working on Opera sales and catering.
