Nazmi Al Ajou

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· Crosschecking the awarded quotation with vendors PI's and final layout
· Providing feedback about needed corrections and sharing them with design team
· preparing the needed documents for installation team
· assist the store keeper in understanding the received furniture products at warehouse
· assist the logistic team in item description and explaining the items types
· coordinate with sales, logistic and installation team for the readiness of sites
· handling the claims with logistic department
· handling the projects handover
· Sharing knowledge and conducting one to one training on needed skills ( e.g Easycoms Software )
· Bank guarantees creation if needed
· Creation, filing & management of letters & e-mails
· Assist in the preparation of professional offers, proposals
· Physical filing for all documents issued or received by the division and in coherence with the log book for ease of access
· Sales Orders, PO, SV, consignments & Delivery forms creation & follow-up on their lifecycle.
· Crosschecking and assist the payable controller on all furniture items
· follow with finance department if the payments collected from customers
· Routine checking for stock availability
· Purchase orders:
§ Contact vendors for obtaining PIs and ensuring consistency in pricing by vendors
§ Create, maintain & follow up on POs
§ Follow up on the orders in coordination with logistics to ensure delivery on time
· Administrating and keeping ERP records up to date
· Generating reports for commissions purposes i
· forward Leads to sales person
· Understands all technical pre-sales aspects of the assigned products with a deep level of understanding
· Understands and keep up to date of the relevant vendors’ price lists if needed
· Work closely with customers, alongside with the sales team, to understand and capture their requirements
· Conducts product research to land the best suitable products and solutions that matches the customer requirements
· Conducts vendors’ research where needed and in coordination with the direct supervisor
· Contacts vendors as deemed appropriate by the department manager to obtain info, technical data & pricing in a timely manner
· Presenting detailed costing analysis to the direct supervisor for pricing purposes ensuring to obtain the most recent ex-work prices as well as logistics and customs related info
· Prepares offers & proposals that demonstrates a high professional level with deep level of knowledge & high level of accuracy while paying attention to details
· Presenting and explaining proposals to customers, alongside with the sales team if needed
· Conducts competitive analysis for the proposed solutions to find gaps and look for alternatives
· Attends & Conducts product training as required by the direct supervisor
· Assists sales team with customer visits
· Prepares products related sales tools as requested

Key Responsibilities as Business & Sales Admin. Manager

• Deal with company customers, either individual or corporate.

• Manage tenders review, preparation and submittal.

• Establish business relations with consultant, contractors, designers and others to enrich potential business.

• Monitor the market trends and potentials as well as the competitors’ activities and communicate liaison the same with senior management to enhance company’s strategies.

• Direct the sales team members to ensure smooth run of the work

• Collaborating with clients/customers to understand the requirements and needs related to function, size of space, etc. as well as utilizing alternative materials to improve the environmental performance of products.

• Liaising with vendors on issues relating to prices/quotations to strike the best deal for the company.
• Keeping abreast of latest product releases, enhancing efficiency and competitiveness and expanding business opportunities for industry through a range of specialized services.

• Attaining in-depth knowledge in all types of office furniture in terms of size, color, material, etc.
inventory flow, and submitting the same to the management

• Provide the sales department with all information & details regarding the existing office furniture products specifications and prices,
• Collaborating with sales/clients/customers to understand the requirements and needs related to function, size of space, etc. as well as utilizing alternative materials to improve the environmental performance of products.
• Liaising with vendors on issues relating to prices/quotations to strike the best deal for the company.
• Keeping abreast of latest product releases, enhancing efficiency and competitiveness and expanding business opportunities for industry through a range of specialized services.
• Attaining in-depth knowledge in all types of office furniture in terms of size, color, material, etc.
• Verifying that the purchased products received are as per the packing list and ensuring damage free materials have been delivered.
• Coordinating with various team members including key engineering support personnel in case of issues/discrepancies found and ensuring the same is completed as per requirements.
• Creating presentations for the design of interior commercial spaces using PowerPoint or equivalent when necessary.
• Drafting necessary quality reports on sales activities and inventory flow, and submitting the same to the management.
• Using the Steelcase EasyCom Software in preparing quotations, cost, and the available sizes and colors

Key Responsibilities as Product Specialist (Jun '08 -June '12):
•Prepare and review offers for costumers and coordinate with vendor regarding discounts and prices.
•Coordinate with costumers regarding furniture specifications
• Directing the entire array of tasks associated with office furniture products as well as administering the installation of the products at the site to ensure smooth execution of the work flow within the given time and cost constraints.
•Responsible for preparing quality reports for vendors and make spare parts orders.
• Collaborating with clients/customers to understand the requirements and needs related to function, size of space, etc. as well as utilizing alternative materials to improve the environmental performance of products.
• Liaising with vendors on issues relating to prices/quotations to strike the best deal for the company.
•Provide product specifications.
• Keeping abreast of latest product releases, enhancing efficiency and competitiveness and expanding business opportunities for industry through a range of specialized services.
• Attaining in-depth knowledge in all types of office furniture in terms of size, color, material, etc.
• Verifying that the purchased products received are as per the packing list and ensuring damage free materials have been delivered.
• Coordinating with various team members including key engineering support personnel in case of issues/discrepancies found and ensuring the same is completed as per requirements.
• Creating presentations for the design of interior commercial spaces using PowerPoint or equivalent when necessary.

Joined as Senior Sales Executive, charted an impressive growth curve to merit appointment as Product Specialist.

Designation Chronology:
• Jun '08 - jun '12
• Jun '07 - Jun '08: Senior Sales Executive




Key Responsibilities as Senior Sales Executive (Jun '07 - Jun '08):
• Identified primary thrust areas of business, gauged new opportunities to develop sales/services based on market analysis, customer feedback and other methods of information gathering.
• Planned and delivered effective sales strategies, monitored progress of new and existing products, as well as generated creative ideas on customer acquisition and products/services.
• Handled the entire furniture sales operations for offices and workstation system and ensured smooth execution of the work within the given time limit.
• Projected sales targets, prepared action plans/schedules and formulated initiatives for achieving the targets while keeping the management abreast of all sales initiatives.
• Organized orders, prepared delivery schedules and performed administrative tasks for the production department.
• Maintained close relations with customers, provided accurate information on products/services, and attended to customers' needs to provide the best level of service.
• Kept aware of market changes and prevailing trends by collating data from varied source and market surveys.
• Drafting necessary quality reports on sales activities and inventory flow.

Key Responsibilities:
• Developed and implemented an integrated range of sales/marketing concepts and strategies consistent with the overall goals and objectives of the company.
• Strove to achieve annual and quarterly achievement of multiple order and revenue targets as well as prioritized selling time to generate sales volume and increase market share.
• Efficiently worked in 2 branches of the organization including KSA and Jordan.
• Created and developed new business clients and sustained existing customer base. Converted leads into business and ensured renewals to surpass targets.
• Handled customer inquiries, demonstrated thorough product knowledge and provided excellent customer service thus developing a large customer base.
• Directed, oversaw, examined and evaluated the activities of the sales team. Monitored operational performance, and prepared research-based reports and sales forecasts.
• Assisted the sales representative in increasing proficiency, achieving defined targets and maximizing profits.
• Made detailed presentations to clients and responded to specific queries, as well as designed pricing/financing strategies to capture target market.
• Coordinated and followed up with the clients post sales to ensure optimal service.

Key Responsibilities:
• Planned, organized, directed and controlled daily operations of the showroom to ensure compliance with quality standards established by the company.
• Supervised the display of materials, controlled costs, overheads and all other factors affecting the profitable performance of the showroom.
• Scrutinized sales results, trends and key performance indicators (KPIs) and conferred with representatives accountable for achieving targets.
• Managed deliveries to customers and performed administrative duties pertaining to receivables and stock status.
• Actively focused on achieving and exceeding showroom sales targets. Expanded business reach and proactively created new sales leads/opportunities.
• Delivered exceptional customer service and after sales service, proactively developed customer relations through soliciting feedback and addressing/resolving customer complaints.
• Administered cash and payment systems in accordance with company procedures and policies. Periodically amended price list, revised quotations and sanctioned discounts.