Executive Director - HR
Concord Group of Companies
Total years of experience :22 years, 5 Months
Key Achievement : Introduced Balanced Scorecard for employee performance management. Aligned Departments’ and Individual KPI target and goal with the organizational goal. Implemented HR Budget at the beginning of the year. Designed and implemented fully compliant HR policy throughout the organization. Initiated manpower optimization process in all the units through Time - Motion analysis and corporate restructuring. Already reduced 7% - 11% headcounts from 2 units. Introduced engagement framework and implemented new engagement model to connect all employees with the organizational vision, mission & values. Rolled out leadership & talent development program called FLDP to build future leaders from the current talents. Initiated re-engineering process in different functions like Finance, Sales & Marketing, Customer Service to establish an effective system & process to increase customer satisfaction. Lawful remedial action and no unrest occurred. Received the “Best Employer Brand in Bangladesh” award from World HRD Congress in 2019.
Be the strategic leader for CEO, Develop HR policies & procedures and implement those, HR Planning & Manpower Budgeting, Coordinate employee transition as and when required, Structuring the organization & organizational development, HRIS implementation as per the HR policy requirements, Compensation & Benefit Management, Recruitment and Selecting the most suitable candidate, Maintain strong Employee Relations, Ensure employee engagement, Disciplining the employees, Counseling the employees, Grievance handling and Conflict Management, Necessary Disciplinary Procedure, Lead employee development program, Conduct Training session, Performance Management, Succession Planning, Oversee employee welfare activities. Maintain liaison with different Govt. bodies. Ensure smooth policy transition through effective change management.
Achievement:
Restructured the organization to streamline the functional process, faster service delivery & resource optimization. Rolled out new HR policy through organization wide employee communication without any hiccup. Implemented new KPI structure aligned with organizational goal throughout the organization. Introduced Balanced Scorecard PMS. Finalized the Job Analysis of all the positions according to the organogram. Successfully handled 2 major transitions of more than 600 Employees from Banglalink Digital and could retain them (91%) in the organization. Reduced manpower cost to 4%. Rolled out Talent Development Program for the different level employees. Implemented succession management process from 2018. Successfully implemented CBIS assessment center to strengthen the hiring process. Designed competency framework. Identified competency GAP through competency assessment for all levels. Introduced engagement framework and implemented new engagement model to connect all employees with the organizational vision. Selected as the best engaged organization in the APAC region by TOP PLACE 2 WORK for consecutive 2 years.
Assist Head of HR in preparing, reviewing and updating HR Policies & Procedures
and ensuring implementation of the same. Preparing SOP of the major process and sub-processes according to the policy guidelines and need of the function/organization. Follow-up compliance of Policy & processes. Follow-up & coordinate the recruitment & selection process. Oversee & Coordinate joining & induction process. Follow-up the performance of the employees and provide support / guidelines where required. Initiate & coordinate the performance appraisal including the job confirmation process. Managing disciplinary process according to the law of the land. Grievance management. Conducting exit interview and preparing management report focusing on the attrition aspects. Oversee & coordinate the payroll processing and ensuring accurate disbursement. Defining benefit strategy & deriving the benefit schemes complying with group guidelines and local law and effective management. Managing employee’s personal file & other HR records. Managing the Employee Master Database. Implementing and managing the HRIS. Preparing / reviewing / updating / maintaining the Job Analysis for all positions of the organization. Follow-up new projects as and when required. Submit / provide report/s according to the report matrix of the function. Follow-up and coordinate the ER activities. Assist Department Head for implementation of policies, standards, Code of Practices and guidelines.
Key Achievement : Implemented the HRIS portal, initiated and implemented new formatted employee DB, initiated and implemented HR Report Matrix, updated the JDs of all the position of the organization, successful completion of the Shared Service project. Nominated as SOPC & project owner for implementation of Workday Project (the ultimate HR automation portal for LafargeHolcim) in Bangladesh. Nominated as H2R BPE for the APAC Region of LafargeHolcim from Bangladesh. Successfully implemented new Performance Management Policy & new Bonus Scheme including expats. Reduced 64% variable admin cost of three major heads as a part of a special project. Restructured Sales & Marketing and HR Functions and act as the Change Manager for smooth transformation. Selected as the leader of HR Transformation Committee of LafargeHolcim (Bangladesh) to ensure smooth HR transition in the upcoming merger.
Business : Largest BPO Company in Bangladesh
Responsibilities : Established the HR department, Be the strategic leader, Develop HR policies and implement those, Coordinate employee transition as and when required, Structuring the organization & organizational development, Manpower planning & budgeting, HRIS implementation as per the HR policy requirements, Compensation & Benefit Management, Recruitment and Selecting the best suitable candidate, Maintain strong Employee Relations, Ensure employee engagement, Disciplining the employees, Counseling the employees, Grievance handling and Conflict Management, Necessary Disciplinary Procedure, Prepare Training Budget, Indentify training requirements based on TNA, Conduct Training session, Branding DIGICON in the job market to become the preferred employer in BPO industry, Performance Management, Succession & Employee Career Planning, Oversee employee welfare activities.
Key Achievements : Successfully handled a major transition of 154 Employees from Airtel and could retain them (94%) in the organization. Reduced benefit cost to 8% annually for the transitioned employees. Implemented various policies to control employee turnover and ensure retention of the employees >96%. Could maintain the employee turnover
Business : National Distributor of NOKIA Mobile Phones, Garments & Textiles with backward linkage, FMCG, Energy & Power, Chemicals, Trading, Aviation & other diversified businesses.
Responsibilities : Structuring the organization & organizational development, Manpower planning, Work closely with IT Dept. to develop the HRIS as per the HR policy requirements, Maintain and update the personnel database with the HRIS, Leave Management, Attendance Management, Payroll Management, Vehicle Management, Recruitment and Selecting the best suitable candidate, Maintain desired Employee Relations, Counseling the employees, Grievance handling and Conflict Management, Necessary Disciplinary Procedure, Develop HR policies implement those in all the units, Prepare Training Budget, TNA, Training calendar and Conduct Training session. Prepare yearly budget for different corporate events and organize those accordingly, Branding Union Group, Organize & moderate monthly, quarterly & yearly corporate coordination meeting, Performance Management, Oversee employee welfare activities.
Key Achievements : Centralization of attendance, recruitment, appraisal and payroll system, Developed employee skill & attitude towards job to a considerable extent through Training & Counseling. HRIS implementation. Implemented psychometric test in the recruitment procedure to ensure the best candidate to be selected. Introduced KPI based performance evaluation system. Reduced employee cost to 11% through implementing manpower budget in all units & organizational structuring.
Business : State of the art Garment & Textile Factory.
Responsibilities : Maintain and update the personnel database with the PIMS (Kormee), Personnel planning and implement the plan, Manpower Budget according to the requirement of the departments, Conduct induction and training for employees, Attendance management, Leave management, Payroll management with the PIMS. Assist Head of HR to develop policy.
Key Achievements : Made HRIS fully functional. Implemented HR policies to reduce employee turnover (25% to 9%).
Business : Construction, Gas & Energy, Real Estate,
Fish Feed Factory, Convention Centre & Catering, Toll Operation of the Major Bridges, Tours & Travel, High-bride agricultural products.
Responsibilities : Maintain and update the personnel files and personnel database, Employee numbering, Develop the Service Rules for Spectra Group, Job assessment and develop Job Description, Develop forms & formats of several issues of HR and Admin, Conduct interviews and propose panel of prospective candidates to the management, Recruitment & entry procedures, Counseling the employees, Exit formalities, Arrange necessary training for the employees, Prepare Appraisal Report and documentation, Salary Structuring, Salary and employee benefits management, Employee Relations, Vehicle Management, Prepare Monthly report on attendance, administrative expenditure and others, Conduct departmental Enquiry & disciplinary actions, Provide corporate support to the concerns.
Key Achievements : Introduced departmental reporting system. Salary Structuring. Initiated the personnel database and collected a huge data of about 1, 000 employees to develop the HR Database. Implemented several policies: leave policy, policy to control movement of the Project Managers, Yearly Employee Appraisal policy. Earned good reputation for vehicle management. Developed a database for fuel distribution which helped to reduce fuel cost. Introduce attendance register according to government prescribed form (Form - C). Developing the personnel policy and service rules.
Maintain and update the personnel files and personnel database, Employee numbering, Develop the Service Rules for Spectra Group, Job assessment and develop Job Description, Develop forms & formats of several issues of HR and Admin, Conduct interviews and propose panel of prospective candidates to the management, Recruitment & entry procedures, Counseling the employees, Exit formalities, Arrange necessary training for the employees, Prepare Appraisal Report and documentation, Salary Structuring, Salary and employee benefits management, Employee Relations, Vehicle Management, Prepare Monthly report on attendance, administrative expenditure and others, Conduct departmental Enquiry & disciplinary actions, Provide corporate support to the concerns.
Achievements : Introduced departmental reporting system. Salary Structuring. Initiated the personnel database and collected a huge data of about 1, 000 employees to develop the HR Database. Implemented several policies: leave policy, policy to control movement of the Project Managers, Yearly Employee Appraisal policy. Earned good reputation for vehicle management. Developed a database for fuel distribution which helped to reduce fuel cost. Introduce attendance register according to government prescribed form (Form - C). Developing the personnel policy and service rules.
Continuing Masters of Business Administration (MBA) from Atish Depankar University of Science and Technology, Dhaka.
Got the online Diploma from Alison (Global Accreditation Body from PM) with 90% marks.
March 2009, Completed PGDHRM (Post Graduate Diploma in Human Resources Management) from Institute of Personnel Management (IPM) & obtained 1st class 1st position.
November 2001, Completed Bachelor of Science in Geology (4 years integrated, Equivalent to previous masters) from University of Dhaka & obtained 2nd class.
October 1996, Passed Higher Secondary Certificate (HSC) from Rangpur Cadet College & obtained 709 marks out of 1000 under Rajshahi Education Board.
August 1994, Passed Secondary School Certificate (SSC) from Rangpur Cadet College & obtained 828 marks out of 1000 under Rajshahi Education Board.
