مجموع سنوات الخبرة :4 years, 0 أشهر
• Managing all operational, administrative and business promotional activities of the Branch tactfully towards ultimate customer satisfaction.
• To perform and coordinate business development activities of the Branch;
• Ensure opening of all types of accounts are opened in compliance of existing rules and regulations
• Outbound Foreign Remittance Processing through SWIFT & OPS
• Ensure proper fund / cash management of the Branch
• To perform as Joint custodian of Vault Key, Test Key, Credit Documents, Daily Voucher, Account Opening Form, Clearing Cheque, Debit Card, Cheque Book, DD, PO & FDR Block;
• Ensure proper maintenance of files of the account holders
• Ensure Timely submission of various internal and external reports/returns.
• Ensuring compliance of bank’s own policies and regulatory (Bangladesh Bank) requirements;
• Monitoring and supervising the overall activities of General Banking Department and ensure compliance of regulatory body’s instruction/, rules and regulations.
• General reconciliation and compliance activities.
• Ensure that branch gets satisfactory audit ratings every year.
• Monitor all issues by regulators and execute various audit points within timeframe.
• Identify customer’s financial needs, timely resolution of basic customer queries
• Provide a consistent and professional approach to customer relationship.
• Ensure realization of service charges and fees as per Bank’s norms.
• Promoting and selling financial products and services to customers General administration tasks such as maintaining records, opening post and sending letters to customers.
• Handle all sorts of customer complaints with proper solutions and ensure the delivery for quality services to the customer.
• Any other job as and when assigned by the Authority.
• Ensure high quality service to customers.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
• Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Ensure loan documentation and securities are duly completed are in place prior to disbursement of loans.
• To be responsible to conduct collateral inspection and obtain stock report as per credit approval terms.
• Disbursement & Monitoring of Loan
• Review and update credit and loan files.
• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
• Issuance of document completion certificate to Head Office, CAM and obtaining disbursement authority.