Admin Manager
Pearls Healthcare Polyclinic
Total des années d'expérience :11 years, 0 Mois
Admin Manager (Clinic)
Banca Sales Operations Insurance Coordinator
Telemarketer
Document Control
Administrative Operations
Project Management
Marketing Communication
Customer Service & Satisfaction
High-Impact Presentations
Team Management
| Use Office Management Knowledge in Clinic smooth running
| New Business Submission, Policy Servicing and Sales Support
| Take Approvals from Next Care, ADNIC using CPT Codes
| Pitch Insurance Products and close sales lead in Call Centre
| Maintain Service Enhancements Requests and Archives (CRF)
| Provide Office Support Activities for GM and Team Supervisors
| Assist in planning, budget and document all Project aspects
| Use e-commerce to sell insurance products to overseas clients
| Act as first point of contact for high value clients retention
| Deliver presentations in Process Requirement Meetings
| Coordinate on Project tasks and lend assistance in strategy
ADMIN & INSURANCE MANAGER PEARLS HEALTHCARE & POLYCLINIC| DXB, UAE| 2016 - present
Responsibilities:
To supervise registration of patients according to protocols on clinic’s Document Management System and schedule appointments by explaining hospital policies and procedures to the patients.
Insurance Contract Renewals and followup. Pre-Authorization Protocols with Nextcare, AlMadallah, Enaya-Neuron, Daman, Thiqa, ADNIC, Oman, Metlife, Mednet, Saico etc
Coordination with Doctors, Laboratory, Radiology and Pharmacy staff to for the smooth running of the facility. Apply for Doctors and Nurses DHA License Issuance, Cancellation etc.
Payment Reconciliation. Supervising and Processing Claims on eClaims DHPO Portal up to finalization
Supervise Petty Cash Balances and training receptionists regarding Insurance policies.
To keep the reception area ready for each working day, open the building at the specified time and have all front desk activities fully operational at the start of the business hours.
Working to clarify Invoices and Rejections in order to get the payment.
Updating DENTIMAX (software) with Insurance and other Company Policies.
Invoice close outs, recurring billings, and service calls. Generate end of month’s reports including Salary Sheets using Advanced Excel Techniques and Clinic Management System.
Receive, direct and relay telephone messages and fax messages. Maintaining records of incoming and completed transcriptions; answering the telephone on routine information in accordance with established procedures.
Invoice close outs, recurring billings, and service calls. Generate end of months reports including Salary Sheets using Advanced Excel Techniques
Receive, direct and relay telephone messages and fax messages. Maintaining records of incoming and completed transcriptions; answering the telephone on routine information in accordance with established procedures.
Preparing financial statements for external reporting purposes in the light of the relevant reporting framework and ensuring compliance with all IAS, IFRS and ISAs and code of ethics.
Generate Payroll of staff, WPS adjustment, Tasheel Coordination
Handle Petty Cash Balances at the end of the day.
Reconciliation of cash book balances and claim payment reconciliation with Finance Director.
Acted as Cross functional coordinator for Individual and Group Life insurance in new Insurance Products and assisted in the company objective of becoming number one in consumer satisfaction in the region.
In this role, I supervised the design and maintenance of web-based knowledge management system for various Unit linked, Universal, and Term Insurance Products.
Duties:
• Direct point of contact with high net worth clients
• Assign ESS tickets for product upgrades, rates and cycles
• Addition / Deletion of Employees in Group Life (GLAS) Systems
• Use Advanced Excel and Data Dashboards to calculate premiums and communicate to management
• Follow up and investigate discrepant Claims
• Solve complicated cases and where required get litigation involved for professional resolution
• Managed filing and tracking insurance claims and informed patients of their claims status.
• Coordinated and liaised and networked between various bancassurance channels
• Send Transaction sheets, Commission Notes to banks
• Coordinated for fast processing of insurance claims
• Addition / Deletion of Employees in Group Life (GLAS) Systems
• Handled Life Assured’s / patient’s queries regarding unpaid claims, financial plan changes
• Conduct Customer Satisfaction Surveys and support Customer Quality programs and assist in their implementation
(Underwriter & Customer Services)
Responsible for providing leadership on all back-end sales matters, as well as regularly reporting to Managers on the overall achievement of Target Sales Level Premiums.
Duties:
• Financial underwrite new Insurance Business
• Preparation and issuance of quotes, invoices and client confirmation letter. Provide receipts to customers.
• Dealing with the resolution of customer disputes & queries.
• Receive visitors and clients in office site and provide information as asked. Approach potential and existing clients through phone and email to attract both new and renewal business premiums.
• Perform Retention calls to High Net worth clients.
• Processes client request on ePortal, Complaint Management and respond through APEX Forms and other CoreApp web applications
• Manage departmental SOP files, record CRF Forms. Assist in making log sheets in Ms. Excel and in Ms. Word. Create periodic reports for managers.
• Assist in interviewing and hiring personnel.
• Collaborate in big teams for fast complaint resolution.
The honours degree programme is accredited by London School of Economics and Political Science. The body of knowledge covers both theory and practice of management and allows specialization of economics, accounting and financial principles. Some of the modules, I have taken are Introduction to Economics, Mathematics & Statistics, Principles of Accounting, Macro & Micro Economics, Strategy, Corporate Finance, Business and Management in global context etc.My GPA is 3.0 out of 4 that translates to Second class honours.