assistant supervisor
Singapore airlines
مجموع سنوات الخبرة :8 years, 0 أشهر
Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
Maintained a friendly, positive attitude when dealing with distressed passengers.
Relayed updates and information to passengers in a friendly and timely manner.
Supervised unaccompanied minor during flight.
Addressed passengers ‘concerns about delayed and canceled flight and resolve the issue.
Greeted passengers’ verified ticket and directed passengers to assigned seats.
Key achievements
Honored by 5 appreciation letters for good customer service by Singapore airlines.
as security agent for continental airlines this includes profiling the passenger, verification of travelling document, frisking the passenger, manual baggage search, secondry ladder point security search, gate questionings, etc
Handling baggage make-up area as a TL
Working arrival having knowledge of taking PIR of mishandle baggages, AOC, DT &DEPORTEE PASSENGERS.
Knowledge and experience in handling special services like accompanied minor(UM), wheelchair, VIP passengers
Handling experience of on ground &cancelled flight.