Nebal Harb

Automotive Reception Manager ensuring the efficient operation of automotive service centers Reception through exemplary customer service and workflow optimization. Proficient in greeting and assisting customers, scheduling appointments, and serving as a liaison between customers and technicians to convey technical information effectively. Diligent in maintaining accurate records, addressing customer concerns promptly, and fostering team cohesion. Creating positive customer experiences and contributing to the overall success of the main service center.
Leading a team of 6 service advisors alongside 10 support staff to establish a convenient course for 80 repair orders on a daily basis.
Moreover, I am still maintaining my responsibilities as Warranty Manager.

Managing services for GMC, Cadillac, Hummer, and Subaru vehicles. Identifying technical issues, scrutinizing warranty claims, and overseeing warranty processes across four service center branches, including the main facility. Supervising all aspects of the reclamation process for warranty jobs, ensuring proper and timely execution within a team of three. Analyzing warranty data, implementing corrective actions, and providing reports to senior management. Handling all aspects of third-party extended warranties, from submission to approval and claiming. Taking charge of recalls and campaigns, collaborating with the CRM team to invite customers to visit service centers. Reporting all safety-related recalls to the ministry and ensuring regular updates. Contributing to the development and design of the company's organization, job flow, and overall corporate image.
Additionally, operating as Deputy Service Reception Manager on demand.

Managing concerns for GMC, Cadillac, Hummer, and Subaru. Comprehending vehicle problems and necessary repairs, then translating them into technical terms to guide the workshop towards identifying the issue and finding potential solutions. Key aspects include meeting deadlines, adhering to budgets, achieving targets, and diligent follow-up.