Assistant IT
Busy Information Technology BIT
مجموع سنوات الخبرة :3 years, 2 أشهر
FROM 02 DECEMBER 2010 UP NOW
Technical Assistant at Busy Information Technology (BIT)
Responsibilities:
Network Administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support)
Assists in providing network and remote connectivity hardware/software support
the work program of the Service, develop priorities and establish relevant IT requirements in consultation with the senior management; Collaborate, liaise and establish partnerships with IT officials in other duty stations for developing standards, procedures and practices to ensure an integrated, regional and stable and effective enabling IT environment; Provide substantive input into the preparation of the Mission’s IT budget and contribute to the reports to the intergovernmental bodies as required; Lead and direct a team of staff, foster teamwork and communication among staff of the Service and with the team’s clients, plan and oversee the activities of the IT to ensure that programmed projects and outputs are delivered in a timely manner; Manage procurements, including conducting needs assessments and benchmarks, preparing bid documents and arranging contracts; Ensure inventory records are documented to reflect proper movement, classification, valuation and status of the IT equipment in the region; Facilitate disposal of obsolete IT equipment in accordance with the established guidelines of the Organization.
Analyzes and troubleshoots the network logs and tracks the nature and resolution of problems
Establishes and maintains user accounts, profiles, file sharing, access privileges and security
Researches, analyzes, monitors, troubleshoots and resolves server or data network problems
Active Directory Installation and configuration,
Installing and Configuring of TCP/IP, DNS and WINS or DHCP server to supply DCHP clients;
Control the activities of both users and clients computers through Active Directory
Teaching Users how to manage PC;
Show users how to renew or obtain a new lease from DHCP before the lease time expires;
Diagnose any hardware, software, or connectivity problem of the users in the PAEPAE field offices and operations with minimum delay;
Receive and log problem calls or service requests from the PAEPAE field offices and operations in the personal tracking system, including steps taken to resolve problems or to complete tasks, problems encountered and current status, with minimum delay;
Attempt to resolve as many problem calls or service requests on initial contact;
Making Contacts with the suppliers of Computer Materials and Telecommunications of Computing equipments, linking and the access to the Internet;
Troubleshooting any reported problems;
Performing Backups;