CRM Executive
Gokulam motors
Total years of experience :6 years, 2 Months
Handling customer complaints and grievances
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Maintained statistical database of customers using SIEBEL for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
-Analyze and make decisions based on customer care data .
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Managed customer relations on ongoing basis to maximize customer retention.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Made customers aware of current and new programs and services.