Neeraj KumarSingh

➢ Currently working with GMR (Delhi International Airport (P) Limited) as Associate Manger- Airport Operations (since April 2008)
* Job Profile
• Close monitoring of terminal activities to turn passenger experience through terminal into delight thereby creating positive image of airport and services of the company.

• Assist airport duty manager and terminal manager during emergency situations

• Supervision of terminal building activities, passenger flow etc.

• Initiates, coordinates and supervises appropriate procedures in regard to unattended baggage.

• Takes prompt and appropriate action in case of operational problems and shortfalls

• Upkeep of terminal, maintenance follow up and coordinate maintenance works in terminal building with electrical, civil, electronics, housekeeping and air side..

• Coordinate with regulatory authorities eg. customs, airport security and Delhi police for law and order and enforcement related issues. Liaises with airlines, authority and other agencies for day to day terminal operations.

• Monitors and performs quality control checks on concessionaires and contractors

• Address complaints of aggrieved passenger/visitor and ensure immediate corrective action wherever feasible

• Ensure upkeep of ceremonial lounge/reserved lounge/infant lobby/reserved parking etc.

• Briefing other shift officers and head terminal regarding terminal operations

• Train and upgrade the skills of officials in shift

➢ Worked as Asst Manager Concierge at Shangri-la Hotel New Delhi Since JAN. 2005 to April 2008
* Job Profile
• Increase Company Sales With additional tours not included in their package
• Provide all forms of customer service
• Provided Dinner, Car, Limo, Boating and Social Events reservations upon request..
• To ensure the smooth and efficient running of the porch, bell services, airport services and all relative services achieving maximum guest satisfaction and adhering to the standard required by the hotel.
• To handle all general guest request/complaints as per the hotel standards and procedures prescribed in the operation manual.
• To maintain liaison with the various airlines offices.
• To answer all guest queries regarding city information etc. courteously and efficiently
• Supplied information on Things to Do to all Tourists.
• Managed inconvenient issues concerning all their travel needs.
• Air ticket reconfirmation.
• Exceptional relations with Foreign Guest from varied coulters and ethnicities

➢ Worked with Concord Enterprises Pvt. Ltd. as Asstt. Supervisor in Air France / Singapore Airlines at I.G.I. Airport I / II for DEC2000-DEC2002

* Job Profile

• Handling passengers.
• Provide all forms of customer service
• Ramp Security., Catering security.
• Supervising loading / off loading of baggage at ramp.
• P.I.R. reports at arrivals, cargo handling export/import and flight check for Singapore Airlines / Air France.