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Nega Amdie, Customer Service Representative

Nega Amdie

Customer Service Representative·CCI Global

Ethiopia

Bachelor's degree, Logistics and Supply chain Management

Work experience

Total years of experience: 1 years, 11 months

Customer Service Representative

August 2024 - Present

CCI Global

Addis Ababa, Ethiopia

August 2024 - Present

• Handled customer inquiries via chat and email, maintaining high satisfaction and first
contact resolution rates.
• Maintained accurate CRM records, ensuring data integrity across all customer touchpoints.
• Coordinated with internal departments to resolve complex customer issues efficiently and
on time.
• Delivered consistent, high-quality service contributing to customer retention and loyalty
targets.
Company industry:
Call Centers & Customer Care Outsourcing

Dispatcher

June 2025 - August 2025

Exact Dispatcher

Addis Ababa, Ethiopia •Hybrid

June 2025 - August 2025

• Planned and assigned daily dispatch tasks, optimizing driver routes for efficiency and on
time delivery.
• Maintained real-time communication with drivers and customers to ensure timely updates
and issue resolution.
• Prepared daily operational reports and maintained accurate dispatch documentation.
• Identified and escalated issues to management, contributing to workflow improvements.
Company industry:
Distribution, Supply Chain & Logistics

Marketing Manager

July 2024 - July 2025

Evolution Garment Plc

Addis Ababa, Ethiopia

July 2024 - July 2025

Organized and tracked promotional campaigns, managing timelines and performance data. Conducted market and competitor research to support business development decisions. Created and managed social media content across multiple platforms, growing brand visibility. Coordinated logistics for marketing events, managing vendors, materials, and schedules.
Company industry:
Textile & Apparel Production
Job role:
Manufacturing

Education

Dire Dawa University

July 2024

July 2024

Bachelor's degree, Logistics and Supply chain Management

Ethiopia

GPA (point): 2.77 out of 4

GPA (point): 2.77 out of 4

Studied core subjects including supply chain operations, logistics management, procurement, inventory control, and international trade. Developed strong analytical and coordination skills applicable to operations and logistics roles.
View attachment

Skills

Social Media Marketing
Expert
Social Media Marketing
Expert
Data Entry & Reporting
Expert
Data Entry & Reporting
Expert
Communication
Expert
Communication
Expert
Project Management
Expert
Project Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Market Research
Expert
Market Research
Expert
Dispatch Coordination
Expert
Dispatch Coordination
Expert
CRM Management
Expert
CRM Management
Expert
problem solving skills
Expert
problem solving skills
Expert
Logistics Management
Expert
Logistics Management
Expert
Time management skills
Expert
Time management skills
Expert
Microsoft Office
Expert
Microsoft Office
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMPOSURE
Intermediate
COMPOSURE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate

Languages

English
Expert
Amharic
Native Speaker

Training and Certifications

Certifications
Foundations of Digital Marketing and E-commerce
Project Management Fundamentals
Customer Engagement Fundamentals
Data Analysis Fundamentals
Foundations of Digital Marketing and E-commerce
Google
Apr 2025
Show credentials
Project Management Fundamentals
IBM
Apr 2025
Show credentials
Customer Engagement Fundamentals
IBM
May 2025
Show credentials
Data Analysis Fundamentals
Udacity
Mar 2025
Show credentials

Hobbies

  • Volunteering
    Volunteered at Makedonia community initiative, supporting social and community development activities
  • Reading