Negist Mulugeta

• Advised clients on new off-plan real estate developments, matching property features with investment or lifestyle needs.
• Built and managed a pipeline of prospects through direct outreach, referrals, and property events.
• Provided end-to-end sales support—from inquiry to booking—ensuring a smooth client experience.
• Collaborated with developers to maintain accurate inventory, pricing, and payment information.
• Conducted market analysis to remain informed on Abu Dhabi’s property trends and competitor projects.
• Maintained client records using CRM tools and supported post-sale follow-up for referrals and satisfaction.

• Provided support to three districts and their respective branches, ensuring smooth operations and effective agent performance.
• Hired and trained agents to operate on behalf of the bank, focusing on collecting deposits and opening accounts.
• Collaborated with the IT and technical team to test the bank's mobile money product before it went into production, ensuring functionality and user experience.
• Prepared and analyzed weekly, biweekly, monthly, and quarterly performance reports for districts and agents, identifying areas for improvement.
• Acted as a liaison between the bank and agents, ensuring adherence to bank policies and enhancing agent efficiency.
• Received a certificate of recognition from management for outstanding performance and contributions to the team.

• Managed cash collection and withdrawal transactions, ensuring accurate and timely processing for customers.
• Promoted and cross-sold bank products to existing and potential customers, contributing to the growth of the bank's client base.
• Identified and engaged new customers to join the bank, expanding the customer portfolio.
• Received a certificate of recognition from management for exemplary service and dedication to customer satisfaction.

• Opened and maintained customer accounts, ensuring compliance with Know Your Customer (KYC) and regulatory requirements.
• Resolved customer issues related to accounts and escalated complex matters to management for prompt resolution.
• Balanced cash registers and reconciled transactions at the end of each day to ensure accuracy.
• Processed fund transfers, cheque clearing, and various financial transactions in a timely manner.
• Supported branch operations through administrative tasks, call handling, and document organization.
• Prepared and verified reports on branch activities, customer transactions, and compliance to uphold operational integrity.
• Ensured adherence to bank policies, particularly concerning anti-money laundering (AML) and compliance regulations.
• Monitored and managed ATMs, assisting customers with ATM-related problems and reporting any issues.

• Assisted customers with inquiries regarding banking products and services, contributing to a positive customer experience.
• Supported tellers in processing cash deposits and withdrawals, ensuring accuracy and efficiency.
• Aided in the opening and maintenance of customer accounts, ensuring all documentation was complete and compliant.
• Gained knowledge of various banking products and effectively communicated their features and benefits to customers.
• Performed administrative duties, including filing documents and organizing records for streamlined operations.
• Attended training sessions to enhance understanding of banking operations, policies, and regulations.