Neha Ashraf

Welcome guests and ensure a smooth arrival experience
Handle check-in and check-out efficiently and professionally
Manage guest requests, preferences, and special occasions
Resolve complaints quickly to maintain guest satisfaction
Recognize VIP and loyalty members and provide personalized service
Coordinate with housekeeping, engineering, and F&B teams
Update and maintain guest profiles in the system (GXP/Opera)
Arrange room upgrades, amenities, and special setups
Provide accurate information about hotel facilities and services
Follow up with guests to ensure a comfortable and pleasant stay

On charge to handle all aspects of guest arrivals, check in and departure.
Responsibility to make reservation in accoraing with yiela management.
Personal responsibility, use teamwork and give personal attention to
provide guest service.
Provide guests satisfaction, genuine hospitality and exceeding guest
expectations.
Assisted with general duties as required.

Prepare restaurant tables with special attention to sanitation ana order.
Attend to customers upon entrance
Present restaurant menus and help customers select food/beverages
Take and serve orders.
Focus on the guests and provide them excellently customer service.
Collaboration with other restaurant servers and kitchen/bar staff
Deal with complaints or problems with a positive attitude.
Issue bills and accept payment.