Global Coaching and Leadership Development Director
ARAMEX International
مجموع سنوات الخبرة :28 years, 0 أشهر
• Create a strategy for Talent and leadership development projects
• Lead the future leaders’ program
• Setting the coaching culture strategy and lead the execution.
• Drive organization-wide talent management and development initiatives.
• Manage the executive and senior leadership development plans to cater for succession, transition and promotion.
• Conduct skills gap analyses using different assessment tools.
• Discuss career-pathing options with high-potential employees
• Responsible for the talent map for CEO subordinates, global, regional and local senior managers
• Organize and oversee individual and team training programs
• Manage the assessment and development for talents in critical managerial roles
• Lead performance management project.
• Develop and deliver training related to coaching, emotional intelligence and leadership.
• Set and lead mentorship program
• Coaching senior managers/directors and executives
• Assessing and Coaching groups and teams to enhance efficacy and performance
• Create ARAMEX Competencies Matrix
• Assess and prepare development programs for Leaders and Managers.
• Coach managers and leaders
• Develop a succession planning mechanism.
• Lead talent mapping project globally to create a pipeline for succession
• Initiate and lead a Global Sales Excellence program to improve business performance.
• Handling strategic projects related to L & D
1. Creating and conducting training courses in the field of customer service, working in teams, train the trainer, performance management, interviewing skills and telephone handling skills.
2. Managing and training regional Human Resources and training managers.
3. Creating Bonus schemes for different teams based on their work nature.
4. Creating a Human Resources system in coordination with the Information Technology team to automate all Human Resources forms.
5. Documenting company core values and culture and creating a training program to create awareness.
6. Holding training session for company clients.
7. Setting the strategy and budget for the Human Resources & Training team globally.
8. Creating an on line recruitment system to enable candidates applying to the company to fill it on computer.
9. Responsible for the annual conference arrangement, bookings, theme and presentations etc.
10. Creating corporate Human Resources and training polices, procedures and forms.
1. Creating Performance management systems.
2. Creating a Human Resources system in coordination with the IT team.
3. Setting the strategy and budget for the Human Resources & Training for the whole network.
4. Creating an informal awards system.
5. Managing a team of the Human Resources coordinators in all offices around the world.
6. Working on Succession plans for staff and on recruitment plans.
7. Creating job description and standardized titles for all positions in the company.
8. Coordinating holding training courses for senior management.
9. Create contracts to country Managers, regional manager and vice presidents.
10. Creating recruitment tools.
11. Working with a Human Resources consultant to create salary scale and grades for all positions in the company
12. Working with an Irish Human Resources consultants to assess staff overall problems and gaps.
1. Setting and implementing global training plans for all company worldwide branches employees.
2. Assessing training needs for all employees all over the world.
3. Issuing annual statistics reports for the management.
4. Manage the Human Resources Training department.
5. Carrying Audits to ensure station abidance to company policies
6. Standardizing the uniform for the whole network
7. Visiting different company offices in the world to help set training plans and audit HR issues
8. Producing on the company Arabic-English in-house newsletter issued bimonthly.
9. Organizing Seminar, workshops, annual conferences and social activities.
10. Handling the production and distribution of the company giveaways to all offices worldwide
11. Designing and producing training books, leaflets, brochures and following up with printers and producing films.
12. Creating and designing different personnel forms
Translating ads, training books from English to Arabic and visa versa.
1. Designing ads and coordinating with newspapers and magazines.
2. Handling the production and distribution of the giveaways to ARAMEX offices
3. Designing and producing training books, leaflets, brochures and following up with printers and producing films.
4. Designing, translating into Arabic and producing company’s newsletter.
5. Creating and designing different personnel forms
6. Organizing Seminar, workshops, annual conferences and social activities
7. Handling all personnel issues for all head office staff.
It was a 4 days course about leadership skills, and team building
1. Executive Management and Leadership Skills
Course Title: Developing the High Performance Manager. Course was held for all Executive managment and station managers. American Management Association trainer came based on company request to hold the 5 day course in jordan. Oultine of course was created and tailored to company needs and it including a. managing and motivatig people and evaluating their performance. b. Strategic thinking and leadership. c. Identiy company culture d. Set company vision and mission e. working in teams. I worked with the American Management assosication on tailoring the contents based on our execuitves needs and did the coordination for the course.
Time Management
Six Hats of Thinking
1. Train the Trainer 2. Human Resources Management 3. From Identifying training needs to measuring results.
Improving and developing training process