Neha Sharma

• Manage day to day operation of inbound/outbound clearance, Storage, distribution & value-added services.
• Providing 2PL and 3 PL services to clients along with Retail distribution management.
• Coordinates with the respective parties for the customs clearance process.
• Prepare Billing data for all major client and for customer stored in other facilities.
• Assist in establishing KPIs and taking proactive action to continuously stive for improvements.
• Provided approximately of 3million AED of revenue annually to company.
• Usage of WMS reports, Inventory, shipment status correspondence and work-stream / function specific communication related to product supplies for maintaining high visibility with customers
• Well versed in order management and inbound management
• KPI Analysis and Presentation to higher management
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Providing 2PL and 3 PL services to clients.
• Retail distribution management.
• Manage day to day operation of inbound/outbound clearance, Storage, distribution & value added services.
• Product knowledge: Food product storage, storage knowledge of ambient, chiller and frozen chambers.
• Meeting customers to understand their needs & future growth plans & update operations manager
• Monitoring monthly billing submission to accounts
• Achieving KPI and following SOPs .
• Managing Imports & Exports (Food) in and out from Dubai based free zone (JAFZA) .
• Coordinating with Transport for scheduling inbound and outbound .

⦁ Manage large amounts of incoming calls
⦁ Generate sales leads
⦁ Identify and assess customers’ needs to achieve satisfaction
⦁ Build sustainable relationships of trust through open and interactive communication
⦁ Provide accurate, valid and complete information by using the right methods/tools
⦁ Meet personal/customer service team sales targets and call handling quotas
⦁ Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
⦁ Keep records of customer interactions, process customer accounts and file documents
⦁ Follow communication procedures, guidelines and policies
⦁ Take the extra mile to engage customers

• Preparation of all the formats / check sheets / SOP using MS Excel.
• Preparation of quality feedback form for vendors and end users.
• Preparation and management of TT for export and import invoices for excise duty.
• Co-ordination with production and R&D team (having ISO 17025 accredited calibration laboratory) for continual improvement of the quality standards of all the product range.
• Daily attendance record filling of employees of Microlit and evaluation of their work performance.
• Preparation of documents for exhibiting in Exhibitions all over the world.
• Preparation of documentation for applying visas for people schedule for exhibitions and foreign business trip.
• Preparation and management of documents for getting certification to export all the products / components.
• Total Quality Control internal documentation work.