neil bayona, Senior Sales Associate

neil bayona

Senior Sales Associate

Pegasus Agriculture Group

Location
United Arab Emirates
Education
High school or equivalent, Computer Science
Experience
17 years, 2 Months

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Work Experience

Total years of experience :17 years, 2 Months

Senior Sales Associate at Pegasus Agriculture Group
  • United Arab Emirates
  • My current job since January 2014

Ensures that we are able to close sales in a given target whether its monthly or quarterly.
Primarily responsible for handling client-company interactions. Also, act as a role model for the junior associates in terms
of call handling and telephone etiquette. Provides financial advices and making sales through phones or meeting clients
face to face. Acknowledged as the top agent for 2014 for single-handedly putting up a revenue of $1.8M in less than a year
in the company.
• Country Manager - PH - was promoted and given the chance to expand the company’s business in the Philippines,
however due to certain circumstance the project for expansion is placed on hold as of the moment.

Quality Analyst at eTelecare Global Solutions
  • June 2004 to February 2011

Chosen to be trained as one of the pioneer for Six Sigma Application in the company

Senior Accounts Manager
  • to

primarily responsible for handling client-company interactions. This includes managing
meeting schedules and telesales, as well as maintaining the company’s unique client portal. As an individual, I am required
to be prompt, courteous, and knowledgeable about all aspects of the company, so as to better serve our clientele.
WOW Real Estates - Dubai Oct. 2013 - Dec 2014
• Takes in calls for potential clients interested in buying/renting properties in Dubai
• Does street by street viewing and web search for property availabilities in Dubai
• Sets appointments for client meet-ups for sale/rent
WOW Online Portal - Dubai Feb. 2013 - Oct. 2014
• Content Editor - responsible for planning, creating, editing and publishing information on websites. Works with the
company communication departments or external organizations, such as web design agencies, IT consultancies and media
companies. Most of the time. I edit materials for publication on websites for the companies’ internal intranets and on the
public Internet.

Administrator
  • to

Inbound and outbound calls for clients with regard to their online orders.
• Maintain office library, including cataloging, distribution, and record keeping
• Keep inventory and order tools for office functionality
• Manage members, including email reminders, member roster, and records of financial dues
• Assist with planning and execution of all society events
• Co-developed an improved, streamlined webpage for new users, receiving positive feedback from all users polled
• Manage summer interns including interviewing, tasks delegation, and scheduling

Quality Analyst
  • Philippines
  • to

launched and account with a current headcount of 400 telemarketers
• System Matter Expert for NICE Application in a technical account
• Spear headed numerous client interaction calls, quality assurance calibration and the like
• Mentored 8 Quality Analyst in terms of getting up to speed on the account complexities and challenges

Education

High school or equivalent, Computer Science
  • at Cebu Doctors’ University
  • January 2004

courses: Certified Internet Professional Programmer

Specialties & Skills

ANALYSIS
CALIBRATION
CONTENT MANAGEMENT
CUSTOMER RELATIONS
EDICIÓN
EDITING
NATIONAL INSTITUTE FOR CLINICAL EXCELLENCE
QUALITY
QUALITY CONTROL