customer service Manager
Citibank
مجموع سنوات الخبرة :21 years, 0 أشهر
-Responsible for the customer service team in the branch in terms of providing required training for operational work and all applications on system, revising the filing system.
-Responsible for handling all customers' inquiries and complaints
-Updating customers’ profiles in accordance with the bank’s compliance requirements.
-Selling and promoting the bank’s products to customers (Saving and Current accounts, CD’s, TD’s, Over Drafts)
-Providing and managing post sales services for Bank's customers related to their (saving and current accounts, credit cards, loans) and fulfill customer satisfaction.
-Sending daily, weekly, monthly reports.
-Handling and organizing the filing system and keep it updated.
Provide sales & technical support, relating to the company's Products, to CIB (Commercial International Bank) staff in The assigned branches and to act as a link between CIB and
The company in operational, administrative and reporting Tasks. & dealing with customers relating to selling them Company's products and providing after sale Services, handling customer's problems and objections
-marketing whole scrambled satelitte channels working in egypt like :nile channels, art& showtime.
-supervising sales employees
-responsible of solving problems considering network &internet problems .
-organizing the sales motion
-checking new or renew subscriptions of clients.
