house keeper
Hotel : Safari hotel
Total years of experience :0 years, 0 Months
2015 to 2016
Duties & Responsibilities:
•Servicing bedrooms to the required standard, using cleaning materials / equipment.
•Supply & replace essential toiletries and breakfast items.
•Responsible for the housekeeping standards in the hotel, gym and spa.
•Providing an efficient and comprehensive housekeeping service.
•Ensuring that repairs are reported and carried out as quickly.
•Maintaining flowers in vases.
•Change & machine wash towels & Spanish-style bed sheets & also iron bed sheets. Completing daily and weekly cleaning schedules.
•Removing any broken or damaged furniture.
•Proactive reporting of all Health and Safety issues.
•Economical and safe use of housekeeping supplies and equipment.
•Informing guests of hotel facilities. Collection of food trays and returning them to the kitchen or food trolleys
2014 to 2015
Duties & Responsibilities:
•Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems in accordance with reservations
•Maintain cashier float and ensure accurate daily report of all money is kept.
•Cashes hotel guests personal and travelers checks and assist with currency exchange
•Knowledge of all special promotion procedures for programs such as seasonal packages, frequent flyers programs.
•Perform the audit balances and prepare all work for audits in orderly fashion
•Take persona interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
in handling reservations, Cancellations and payments processes
•Assist guests over phone in booking reservations and making online payments
•Confirmed booking with guest through email, phone calls, fax, greeted, registered and assigned reserved rooms to guests
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