Front Desk / Retention Specialist
Golds Gym International
Total years of experience :11 years, 11 Months
* Greeted all the clients in a pleasant manner.
* Monitored the incoming calls by answering them personally.
* Maintained a record of all guests and members coming to the gym.
* Ability to coordinate with the administrative staff and employees.
* Ability to work in a team and multitask.
* Proficient in using computer systems.
* Handled all incoming calls and answered the inquiries made.
* Assisted the Duty Manager in maintaining the gym.
* Administered the payments made by the members.
* Coordinated with the customers and took feedback's to improve the efficiency of services.
* Selling renewals to current gym members.
* Follow up on all prospects thru calls and sending message.
* Has a thorough knowledge of, adheres to, and enforces Company policies and procedures as they pertain to gym operation.
* Goal-oriented with an ability to achieve sales of an acceptable of units per month.
*Greet & meet customer in a friendly manner;
*Assisting and providing the needs of the customer;
*Responding to customer complaints and comments.
*Managing and motivating a team to increase sales and ensure efficiency;
*Organizing special promotions, displays and events;
*Attending and chairing meetings;
*Updating colleagues on business performance, new initiatives and other pertinent issues;
*Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
*Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
*Fully understand and able to take responsibilities for completing all in store administration procedure in a relation to cashing up, exception reports and performance diary;
*Skilled in counters matter, received cash and complete credit cards transaction from customer;
*Handling all incoming and outgoing stocks and responsible for inventory;
*Process customer transaction which requires high security level;
*Replenishment and Merchandising (according to the brands standards)
*Telemarketing;
*Encodes and abstract records, documents and other data sheets in a timely manner.
*Verify and review entries once data is encoded.
*Responsible for reformatting previously entered data if needed and electronically transmitted files, scanners or other system.
*Performs many different administrative tasks such as word processing, filling out paperwork, and maintaining records and files.
*Answering telephone calls.
COLLEGE: STI EDUCATION CENTER DIGOS CITY SY: 2009 - 2011