reservations ticketing officer
singapore airlines
مجموع سنوات الخبرة :30 years, 2 أشهر
• Reporting to the Head -Reservations Ticketing and monitoring /heading a team of 4 team members.
• Task force committee member to monitor review reservation/ticketing standard levels at Chennai Town Office
• Handling medical cases, ensuring uplift of either oxygen or stretcher for passengers requiring medical assistance, liaising with the company doctor and Singapore, ensuring uplift of medical equipment on the flight.
• Carrying out preflight/post flight checks on rostered flights, preparing the daily sales report, authorizing auto sales, and TDS reports.
• Taken over additional responsibilities during the absence of Head Reservations and Ticketing.
• Creating group requests on Group Management systems and verifying all requests made by agents.
• Certifying all refunds processed.
• Monitor and reply to all emails pertaining to Reservations and ticketing complaints.
• Preparing the staff monthly roster.
SINGAPORE AIRLINES CHENNAI
Reservations / Ticketing Agent, Oct 2000 to Mar 2008
Responsibilities
• Handling of walk-in passengers, reissuing, revalidating tickets both paper and Electronic.
• Preparing group and agents refunds.
• Issuing electronic tickets to walk-in passengers, reissue of electronic as well as manual tickets, reissue of interline electronic tickets for date change, issue of PTA for agents
• Liaising with Krisflyer Singapore to ensure top up of miles, redeposit of miles, extension of miles and redeeming miles.
• Creating group PNR for agents and issuing Electronic tickets against VMPD.
Reservation Functions
• Handing Agents / Passenger Calls with regard to rebooking, reconfirmation, Cancellations
• Verify special handling requests by VIPS, MEDA, PPS, YP, UM, WCHR
• Ensuring meals requested, seat protected and residence contact incorporated for First / Business Class and Krisflyer members.
• Sending group alert telex messages to Airport and providing copy to handling agent for pre-seating, pre check in, special checking counter.
Ticketing / Passenger Counter Functions
• Issuing PTA's (Incoming, checking of fares prior to issuance), preparing PTA reports on a monthly basis, checking all PTA's issued by GSA locations in South India before forwarding to Singapore.
• Handling passenger with regard to reissues, lost tickets, redemption ticket issuance, issuing STPC vouchers for passenger / Agent, revalidating and reissuing tickets.
• Preparing the Monthly stock and V-MPD report.
• Issuing Group tickets for agents against V-MPD.
MALAYSIA AIRLINES, CHENNAI AIRPORT
Traffic Assistant, Mar 1996 to Oct 2000
Achievements
Successfully handled all jobs involving passenger handling at check in counter, liaising with Chennai customs, Immigration and Health authorities.
• Noted arrival discrepancies, liaised with national Carrier (Air India), Pre & Post flight Control and handling of offloaded passengers on overbooked or delayed flights liaising with Hotels for accommodation for these passengers. Helped locate missing baggage using the World Tracer.
Responsibilities
• Reported to the Station manager
• Was involved with pre / post flight functions and handling of passengers at check in counters. Monitored / noted the number of wheel chairs, unaccompanied minors, and passengers requiring special assistance on a given flight both incoming and outgoing.
• Handed over the passenger manifesto, liaised with Chennai Immigration, customs and health authorities for arrival and departure formalities, and handled agents like Air India for pre and post flight functions.
• Helped passengers locate their lost baggage using world tracer
• Handled offloaded passengers on an overbooked/grounded flight and liaised with hotels for providing accommodation for the affected passengers.
MALAYSIA AIRLINES, CHENNAI TOWN OFFICE
Reservation Assistant, Mar 1994 to Feb 1996
Achievements
Successfully handled job involving telephone sales, passenger handling at ticket counter, ticketing and refunds, pre-flight checks, fare constructions and handling agent at the agent ticket counter
Responsibilities
• Reported to the Reservations manager
• Made Telephone sales by speaking to passengers and agents for rebooking, reconfirming, canceling and hotel accommodation
• Serviced the walk in passengers at counter for rebooking, reissue of tickets, collecting difference if any for extension of ticket validity.
• Processing refund for agents and walk in passengers and handled ticket office queries with regard to group fares, issue tickets to agents against vouchers and group ticketing
• Monitored preflight and post flight functions on rostered flights; ensuring meal is catered for departure flight from Chennai and Kuala Lumpur.
MALAR TRAVELS & TOURS, CHENNAI
Counter Staff - Domestic Dept, Apr 1994 to May 1994
Responsibilities
• Reported to the Manager
• Made Telephone sales, and liaised with domestic airlines for confirmation.
• Issued tickets for commercial houses, walk in clients, provided quotes for commercial houses and organized package tours
• Master of Business Administration (Human Resources), Loyola College, Chennai (studying) 2013
• Diploma in Computer Applications, Loyola Institute of Business Administration, 1993
• Diploma in Airline and Travel Agency, Institute of Airlines and Travel Agencies, 1993