Nermeen El Dalil, customer support team supervisor

Nermeen El Dalil

customer support team supervisor

REFD

Lieu
Arabie Saoudite - Riyad
Éducation
Baccalauréat, Media & Radio & TV
Expérience
14 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :14 years, 0 Mois

customer support team supervisor à REFD
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis décembre 2023
PR& Assistant Executive Director à GIS school
  • Egypte - Le Caire
  • Je travaille ici depuis août 2017

1-Follow up with the parents if his problem does not resolve after 24 hours from what was written in the channel book.
2- Plan and supervise events, fairs, conferences, etc.
3- Following the supply for all paperwork sent or received to school.
4- Develop a media relation strategy, seeking high-level placements in print, broadcast, and online to publish timely school information, such as press releases, brochures, and other materials.
5- Support the implementation of promotional plans.
6- Handel all aspects of the school district's publications such as external and internal newsletters, brochures, bulletins, and letters.
7- Work with media outlets such as (Social media, websites, etc), and handle any inquiries for parents on the spot.
8-Coordinate conferences, trade shows, and press interviews.
9-Preparing the induction and onboard program for the new people.

coordinator Food and Beverage. à Al Hajery Company
  • Koweït - Al Ahmadi
  • août 2016 à juillet 2017

1- Coordinator assistants respond to customers' inquiries and concerns.
2- Preparing reports, scheduling meetings, and assisting in organizing company events.
3- Providing recommendations on improving business operations, and building a good reputation for the business.
4-Ensuring customer satisfaction and attracting potential client partnerships.
5- Helping achieve the organization's long-term goals and objectives.
6-Communicating with clients or employers about project, event, or campaign expectations and goals.
7-Organizing third-party providers and vendors to deliver elements.

PR & Secretary à Hyundai Engineering & Construction
  • Koweït - Al Koweït
  • décembre 2014 à août 2016

1- Respond to information requests from the media.
2- Organize, schedule, and prepare key leaders for press interviews.
3- Answer telephones and respond to inquiries via telephone or email.
4-Book meeting rooms, set up conference calls, and take messages and minutes during meetings.
5-Perform administrative tasks, including filing and photocopying.
6-Write emails, memos, and letters.
7-Managing the daily/weekly/monthly agenda and arranging new meetings and appointments.
8- Develop and maintain a filing system.

Assistant English Teacher à Hamel el Mesk Nursery School
  • Koweït - Al Ahmadi
  • mai 2013 à juin 2014

1- Prepare classroom equipment and instructional materials for lessons.
2-Perform recordkeeping duties associated with the classroom including attendance and grade calculation.
3-Instruct students in proper classroom procedures and behavior.
4-Collaborate with teachers and parents on a regular basis regarding student progress.
5-Adapt instructional materials as necessary to meet special education guidelines.

Assistant English Teacher In British Nursery à kidszanina Nursery
  • Koweït
  • août 2012 à mai 2013

1- Prepare classroom equipment and instructional materials for lessons.
2-Perform recordkeeping duties associated with the classroom including attendance and grade calculation.
3-Instruct students in proper classroom procedures and behavior.
4-Collaborate with teachers and parents on a regular basis regarding student progress.
5-Adapt instructional materials as necessary to meet special education guidelines

Coordinator à The English Academy
  • Koweït
  • septembre 2010 à novembre 2011

1-Manage conferences and workshops and monitor teachers’ classrooms.
2-Review new curriculums and classroom materials with teachers.
3-Assess teacher performance and make suggestions for improvement.
4-Plan and supervise events, fairs, and conferences.
5-Coordinate conferences, trade shows, and press interviews.

General Coordinator à simtec technology
  • Egypte - Le Caire
  • juin 2009 à mars 2010

Coordinate between departments of Work Team to Clear the final project with high quality, And Coordinate with the client to reach the goal of project.

Marketing Trainee à Peak Advertising Co.
  • Egypte - Le Caire
  • juin 2008 à septembre 2008

1- Negotiating all contracts with prospective clients.
2-Helping determines pricing schedules for quotes, promotions, and negotiations.
3-Preparing weekly and monthly reports.
4-Giving sales presentations to clients.
5-Answering client questions.

Marketing à October 6th Magazine
  • Egypte - Le Caire
  • juillet 2007 à août 2007

Advertising Staff (Under Training).

Éducation

Baccalauréat, Media & Radio & TV
  • à Mass Communication Cairo University
  • mai 2009

Specialties & Skills

Telemarketing
Marketing
Mass Communication
Microsoft Office
Focuses
Outlook
Power Point
Office Word

Langues

Arabe
Langue Maternelle
Anglais
Moyen

Loisirs

  • Listening to music