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نُقدّر رأيكِ

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تم إلغاء حظر المستخدم بنجاح
Nesla Mustafova, Key Account Manager | Commercial Performance & Growth

Nesla Mustafova

Key Account Manager | Commercial Performance & Growth·Deliveroo

قطر

بكالوريوس, Logistics

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 7 أشهر

Key Account Manager | Commercial Performance & Growth

يناير 2022 - حتى الآن

Deliveroo

الدوحة، قطر

يناير 2022 - حتى الآن

• Led the strategic management and expansion of a diverse portfolio, contributing to nearly 50% of national GMV and order volume across over 300 partners and 600 locations.
• Crafted and implemented cutting-edge commercial strategies for Tier-1 global and regional brands, driving sustainable revenue growth and enhancing market presence.
• Negotiated high-value agreements with precision, maintaining an impressive average commission margin of 17% while ensuring rigorous P&L accountability.
• Drove key account performance, optimizing relationships and fostering business development initiatives to enhance overall commercial success.

مجال الشركة:
المطاعم وخدمات الطعام

Account Manager

يناير 2021 - يناير 2022

Snoonu

الدوحة، قطر

يناير 2021 - يناير 2022

• Championed strategic account management, enhancing portfolio performance and achieving substantial revenue growth.
• Orchestrated complex commercial negotiations, crafting sustainable margin frameworks and securing enduring partnerships.
• Identified and addressed performance gaps in key accounts, implementing targeted strategies that led to measurable improvements.
• Facilitated in-depth business reviews, fostering alignment among stakeholders on KPIs and driving strategic growth initiatives.
• Leveraged data-driven insights to optimize account strategies, ensuring alignment with broader business objectives and market trends.

مجال الشركة:
الإنترنت والتجارة الإلكترونية

Sales Manager

أغسطس 2019 - أغسطس 2020

Zomato

الدوحة، قطر

أغسطس 2019 - أغسطس 2020

• Led the development and execution of advanced sales strategies focused on key account management and client retention to drive business growth.
• Consistently surpassed revenue goals through strategic planning and innovative sales tactics, enhancing overall performance.
• Cultivated and negotiated high-impact commercial agreements that resulted in sustainable partnerships and increased profitability.
• Identified and leveraged market expansion opportunities, contributing to a diversified revenue portfolio and strengthened competitive positioning.
• Collaborated cross-functionally to align sales initiatives with business development goals, ensuring cohesive growth strategies.

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
الإدارة

Senior Sales Executive | B2B Partnerships & Market Development

يناير 2018 - يناير 2019

Mena Group

الدوحة، قطر

يناير 2018 - يناير 2019

• Spearheaded the identification and cultivation of strategic B2B opportunities within the hospitality, restaurant, and F&B sectors, significantly expanding market reach.
• Managed the entire sales cycle, from initial prospecting to negotiation and successful onboarding, ensuring an exceptional client experience and high satisfaction rates.
• Developed and nurtured strong client relationships, leading to increased repeat business and the establishment of long-term partnerships that drive growth.
• Delivered tailored solutions that effectively addressed client operational and commercial needs, enhancing overall business performance and client retention.

مجال الشركة:
الإعلان

Retail Marketing Coordinator | Multi-Division Commercial & Marketing Operations

يناير 2017 - يناير 2018

EQUINOX

الدوحة، قطر

يناير 2017 - يناير 2018

• Led strategic marketing initiatives across various retail sectors, significantly elevating brand visibility and customer loyalty.
• Designed and implemented targeted campaigns that increased customer footfall and conversion rates, contributing to substantial revenue enhancement.
• Partnered with sales teams to align marketing strategies with commercial goals, ensuring cohesive business development efforts.
• Evaluated campaign performance data to optimize future marketing strategies, driving continuous improvement and growth.
• Cultivated strong relationships with key stakeholders, enhancing collaboration and maximizing business opportunities.
• Utilized market insights to identify growth areas and develop actionable plans that support long-term commercial success.

مجال الشركة:
خدمات تكنولوجيا المعلومات

التعليم

Goce Delcev

يناير 2019

يناير 2019

بكالوريوس، Logistics

مقدونيا

Pestalozzi Faculties

نوفمبر 2015

نوفمبر 2015

دبلوم، Social Welfare and Education

سويسرا

Pestalozzi

يناير 2014

يناير 2014

بكالوريوس، Project Managment

سويسرا

Goce Delchev University Stip

سبتمبر 2012

سبتمبر 2012

دبلوم، Business Administration and Commerce

مقدونيا

Dobri Daskalov

يناير 2011

يناير 2011

الثانوية العامة أو ما يعادلها، Law and Administration

مقدونيا

Skills

PCM
Expert
PCM
Expert
Staff Training
Expert
Staff Training
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Intercultural Communication
Expert
Intercultural Communication
Expert
Multicultural Teams
Expert
Multicultural Teams
Expert
Commercial Strategy
Expert
Commercial Strategy
Expert
Key Account Management
Expert
Key Account Management
Expert
Business Development
Expert
Business Development
Expert
P&L Management
Expert
P&L Management
Expert
Revenue Growth
Expert
Revenue Growth
Expert
Strategic Partnerships
Expert
Strategic Partnerships
Expert
Negotiation
Expert
Negotiation
Expert
Portfolio Management
Expert
Portfolio Management
Expert
Data Analysis
Expert
Data Analysis
Expert
Team Leadership
Expert
Team Leadership
Expert
PCM
Expert
PCM
Expert
Staff Training
Expert
Staff Training
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Intercultural Communication
Expert
Intercultural Communication
Expert
Multicultural Teams
Expert
Multicultural Teams
Expert

اللغات

الانجليزية

متمرّس

الاسبانية

متوسط

العضويات

SPPMD - Macedonia -NGO

Project Coordinator

December 2008

Red Cross - Macedonia

Volunteer and Events Organizer

August 2007

التدريب و الشهادات

الشهادات
Creative Conflict Resolution and Mediator (CEPPA- COSTA RICA )
Nov 2015
International Training Program
Nov 2015

التدريب
Project Sustainability
Pestalozzi Switzerland
Oct 2015
Intercultural Communication 1, 2, 3
Pestalozzi Switzerland
Apr 2015
Train the Trainer
Pestalozzi Switzerland
Sep 2015
Project Cycle Management
Pestalozzi Switzerland
Aug 2015

الهوايات والاهتمامات

Books, Hiking,