Sales Manager
Gulf Insurance Group
مجموع سنوات الخبرة :15 years, 10 أشهر
Achieve the sales targets and objectives
Set sales plans and develop new tactics to improve the sales to achieve the sales targets
Maintain and Manage the existing business relationships with the customers
Create new networks and business relationships with new customers
Schedule and conduct weekly sales meetings
Visit accounts on daily basis to ensure sales execution by the account sales team
Arrange the daily visits schedule of the sales team
Set the objectives and KPI’s for sales team to enhance their productivity and performance
Resolve disputes among sales team
Interview and hire new sales team when required
Train GW subordinates as well as account sales force
Report on sales activities to the management on weekly basis
Follow-up and follow-through on all complaints of accounts
Follow up on market trend, products, services & competition update related to the product and suggest promotional schemes
Keep records of business transactions with customers (sales records, contracts, memos
Create & maintain sales forecasts
Create Minutes of Meetings for all important decisions taken with regard to a customer
Ensure execution of accounts plan (sales & marketing)
Assist account on achieving agreed targets when applicable
Understand GW products & services thoroughly
Develops specific plans to ensure revenue growth in all company’s products.
Collaborates with (GCC Sales and Marketing) to establish and control budgets for sales promotion and trade show expenses.
Reporting directly to the Regional Manager
Communicate patient questions, complaints and problems while ensuring that patient services are delivered in a safe and effective manner,
Monitor performance by gathering relevant data and producing statistical reports,
Determine special needs and create effective solutions for individuals and small groups of patients and visitors,
Review patients requirements and ensure that they are met,
Coordinate and supervise patient related paperwork,
Develop and track feedback questionnaires for the patient in order to further improve services,
VIP patient services,
Escort, guide and attend to inquiries of patients and visitors,
Explain DDI policies and procedures to patients,
Ensure that all new staff are inducted into the requirements of the QMS related to their own roles and responsibilities,
Provide update training as necessary,
Supervises employees who lead or facilitate quality improvement activities, provide project management, data analysis and measurement of outcomes, document and report the results and accomplishments of quality improvement initiatives,
Performs under minimal supervision with accountability for specific goals/objectives. Works with the Executive Director, Medical Director, and others to develop performance improvement targets for quality, service, and efficiency of the organization. Provides leadership for implementing changes targeted at systems improvement. Measures and evaluates attainment of results,
Applies, teaches, and skillfully uses techniques for system design, reengineering, quality improvement, outcomes measurement, and statistical analysis,
Assures that improvement activities are documented and reported within the organization and externally as appropriate,
Demonstrates problem solving, leadership, conflict management, and team building skills in order to ensure a productive work environment and achievement of goals,
Advertise and manage appointments for weekly cooking classes,
Achieved quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change,
Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments,
Developed quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories,
Validated quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures,
Ensured that standards and protocols of the company products were applied,
Devised and established company's quality procedures, standards and specifications,
reviewed customer requirements and ensured that they were met;
worked with purchasing staff to establish quality requirements from external suppliers,
set standards for quality as well as health and safety,
made sure that manufacturing or production processes met international and national standards,
defined quality procedures in conjunction with operating staff,
set up and maintained controls and documentation procedures,
monitored performance by gathering relevant data and producing statistical reports,
prepared clear explanatory documents such as KPI reports, summaries, Logs, change logs, SOP’s, Variance reports,
Analyzed, planned and implemented marketing and sales activities,
Monitored how target markets respond to marketing efforts,
Analyzed the nature and cause of errors to identify areas needing improvement in the department’s processes and systems for determining eligibility,
Organized sponsorship for international events,
Stop production and block and unblock inventory with quality related issues. Monitor failed and over aged inventory. Determine, in conjunction with other department managers, disposition of failed or over aged inventory,
Monitored performance of quality control systems to ensure effectiveness and efficiency,
Ensured review and update of standard operating procedures or quality assurance manuals,
Reviewed quality documentation necessary for regulatory submissions and inspections,
Supervised, hosted, or conducted internal and external audits. Follow up with action plans,
Documented, investigated and responded to customer complaints,
Bachelor of Arts
Diploma in Reservation Management