Nesreen Salem Baalawi

customer service and product sales representative

1- Perform a variety of duties to assist customers on banking floor and to promote and sell bank products and services - Sales and Services.

Systems working on: GFS (ETHIX Branch), Phoenix (KTOnline), Power Card & SigCap, Crystal Reports.

- Resolve public complaints and requests in a timely manner
- Provide updates on project progress
- Undertake door to door public outreach and distribute marketing material
- Provide monthly progress photos and videos
- Build and sustain good relationship with the residents
- Ensure all informative signs are installed on all excavations and maintain
public safety
- Help coordinate all Public Relation activities, press conferences and
community events
- Keep up to date with PR plan and maintain awareness of public issues and
concern to develop proactive communications and outreach activities

- Manage all incoming and outgoing official documentation in EDMS and process them within agreed timescales:
- Receive, store, maintain and control paper and electronic documents and file appropriately with Security constraints
- Ensuring accuracy of documents uploaded in the EDMS - Developing Workflows to streamline the processing of documents.
- Provide end-user training and basic support on the EDMS systems and processes.
- Attend ad hoc meetings on current developments in the Department when needed.
- Accurately update information in the EDMS.
- Facilitating record retrieval.
- Facilitating the proper disposition of records, including transfer and destruction.

• Draft and type Arabic & English letters and memos.
• Receive handwritten drafts from superior and type it in a professional manner.
• Assist to follow up matters which require urgent response concerning His Excellency's Business trips arrangements and other relevant subjects.
• Identify items of urgency requiring action and distribution on the same day.
• Coordinate with all departments on routine basis to streamline the information required both in terms of detail and frequency in order to consolidate the functionary process of the correspondence of responsive nature and follow up actions and replies.
• Receive queries by telephone from different QP Departments & Subsidiaries and respond them accordingly.
• Maintain secrecy and confidentiality of correspondence, documents and other sensitive information.
• Locate previous documents whenever required.
• Assist other junior staff/trainees in the daily routine office works.
• Execute various sensitive secretarial and administrative clerical tasks.

Duties and Responsibilities
•Provide administrative and secretarial support to the Contact Center Assistant Manager and the team.
•Prepare, collate and produce accurate and well presented memos, documents and reports, coordinating the circulation of documents as appropriate
•Undertaking hotel, travel and training bookings as appropriate.
•Liaise with and follow-up with other departments
•Providing general administrative support while applying the principles and practices of HR administration including: recruitment & government related employees’ requirements
•Arrange for initial interviews with applicants when required with the manager/Head
•Monitor time and attendance records of the staff
•Check employees’ documents, such as passports and Residence Permits, for expiry before every vacation and coordinate with the Immigration section if renewal is needed.
•Use & maintenance office equipments, managing third party suppliers and monitoring ongoing performance, such as fax machines, photocopiers, scanners, and telephone systems.
•Prepare the Department Budget / handling Petty Cash.
•Purchase supplies, ordering flowers and gifts.
•Filing all contact center related documents

Duties and Responsibilities
• Answer telephone calls from QTEL Customers regarding directory assistance
• Respond to customer inquiries
• Record customer details accurately into the computer system
• Coordinate with other departments/sections in setting customer complaints & in providing customer support services