nesrine mlaoueh

 Process requests and maintain record of all queries.
 Delivering all customers’ request to service centres.
 Coordinate with all departments in order to provide best service for customers
 Respond to all customers’ requests and inquiries.
 Perform to enhance sales performance and effectiveness.
 Sell services by recognizing opportunities to up-sell accounts.

 Present, promote and sell products using solid arguments to existing and prospective customers.
 Establish, develop and maintain positive business and customer relationships.
 Expedite the resolution of customer problems and complaints to maximize satisfaction.
 Maintaining positive business relationships to ensure future sales.
 Coordinate sales effort with team members.

Customer service agent - Qatar Airways
QR - Contact Centre
• Process reservations and maintain record of all queries.
• Monitoring flight queues & managing all reservations are processed on time
• Collaborate with travel coordinators and travel agents to resolve passenger issues.
• Recommend appropriate measures for all bookings and ensure accuracy in same.
• Perform to enhance sales performance and effectiveness.
• Sell services by recognizing opportunities to up-sell accounts
• Offering complete solutions for the widest array of travel services including corporate, conferences as well as special group arrangements

 Acting as a first point of contact: dealing with correspondence and phone calls.
 Managing diaries and organising meetings and appointments, often controlling access to the
manager/executive.
 Organising events and conferences.
 Booking and arranging travel, transport and accommodation.
 Reminding the manager/executive of important tasks and deadlines.
 Typing, compiling and preparing reports, presentations and correspondence.
 Managing databases and filing systems.
 Implementing and maintaining procedures/administrative systems.
 Liaising with staff, suppliers and clients.
 Collating and filing expenses.