Nessim RIHANI

• Provided outstanding multi-channel customer support (email, chat, messaging platforms) to a diverse international clientele, significantly boosting customer satisfaction levels.
• Performed administrative duties with accuracy, including data entry, lead qualification, CRM updates, order tracking, and detailed report preparation.
• Enhanced appointment scheduling and calendar management, ensuring prompt follow-up communication with clients to foster strong relationships.
• Improved back-office operations by implementing efficient processes, contributing to overall productivity and operational excellence.
• Collaborated with sales and marketing teams to support campaigns and initiatives, driving engagement and conversion rates.
• Leveraged technical skills to assist customers with product inquiries and troubleshooting, ensuring a seamless user experience.

• Led B2B prospecting initiatives, effectively identifying and nurturing key customer relationships to drive growth.
• Performed precise data entry and database management, ensuring the integrity and reliability of client information for informed decision-making.
• Worked closely with international sales teams to optimize lead qualification processes, significantly boosting sales productivity.
• Enhanced remote communication and reporting systems, fostering improved collaboration and operational efficiency across teams.
• Provided exceptional customer support, addressing inquiries and resolving issues promptly to ensure client satisfaction.
• Managed digital community engagement, leveraging social media platforms to strengthen brand presence and customer loyalty.

• Managed inbound and outbound calls for B2C campaigns, significantly enhancing customer engagement and satisfaction.
• Delivered exceptional customer support by promptly resolving issues, ensuring a consistently positive experience for clients.
• Executed effective telesales strategies that led to increased sales conversions and contributed to overall revenue growth.
• Coordinated appointment bookings, optimizing schedules to improve operational efficiency and streamline processes.
• Utilized CRM tools to meticulously track interactions and maintain accurate customer records, supporting data-driven decision-making.
• Collaborated with cross-functional teams to enhance service delivery and foster a customer-centric culture.
• Assisted in digital community management, engaging with customers to build brand loyalty and drive marketing initiatives.