نيفين زيد

General Manager·AMRA business service company

الإمارات العربية المتحدة

بكالوريوس, Art

الخبرة العملية

مجموع سنوات الخبرة: 27 سنوات, 7 أشهر

General Manager

يناير 2022 - حتى الآن

AMRA business service company

دبي، الإمارات العربية المتحدة

يناير 2022 - حتى الآن

. Lead the full setup and management of the VIP Services department, establishing a work structure,
service protocols, and operational performance to drive efficiency and excellence.
. Developing a strategic plan for optimized productivity.
. Operations, compliance with regulatory standards, and alignment with corporate objectives.
. Reviewing and improving organizational effectiveness by developing processes.
. Lead and oversee VIP service operations, ensuring seamless execution of high-touch experiences and
proactive resolution of client needs through Managers and (RMs).
. Recruit and train high-performing employees to meet our core objectives.
. Digitize and streamline key processes, integrating them with compliance, risk, and governance
requirements, including updates to the Delegation of Authority (DOA), to ensure operational efficiency
. Boost the superior standards of appreciation and confidentiality, afford protection to elite clients
information and boost trust in all engagements.

مجال الشركة:: خدمات الاستشارات التجارية

Business Manager

يناير 2020 - حتى الآن

Orient Insurance Company - UAE

دبي، الإمارات العربية المتحدة

يناير 2020 - حتى الآن

مجال الشركة:: المحاسبة
الدور الوظيفي:: التسويق والعلاقات العامة

Senior business development manager

يناير 2021 - يناير 2022

Alghaf golden business setup

دبي، الإمارات العربية المتحدة

يناير 2021 - يناير 2022

. Lead the full setup and management of the VIP Services department
. Develop a growth strategy focused both on financial gain and customer satisfaction
. Ability to analyze customer trends, KPIs, and business intelligence for service improvement
. Conduct research to identify new markets and customer needs
. Drive a culture of personalized service excellence, ensuring the team provide high quality experiences
. Ability to analyze customer trends, KPIs, and business intelligence for service improvement

مجال الشركة:: خدمات الاستشارات التجارية

Senior Business Development Manager

يناير 2019 - يناير 2021

CEG Investment

دبي، الإمارات العربية المتحدة

يناير 2019 - يناير 2021

. Approach Elite and VIP clients to establish rapport and arrange meetings.
. Planning and overseeing new marketing initiatives.
. Review market research to creative and
. Increasing the value of current customers while attracting new ones.
. Developing quotes and proposals for clients.
. Keeping research and evaluation of the competitive market to develop a pioneering plan for
continuous development of the business plan to always maintain the highest level of service to
VIP customers.

مجال الشركة:: العقارات

Senior Relationship Manager –

يناير 2018 - يناير 2019

Home/ Finance Commercial Bank of Dubai

دبي، الإمارات العربية المتحدة

يناير 2018 - يناير 2019

. Review loan agreements to ensure that they are complete and accurate according to policy.
. Contact developer company Mortgage Department regarding interested VIP clients for Home finance
. Submit applications to credit analysts for verification and recommendation.

مجال الشركة:: العقارات

Relationship Manager

يناير 2016 - يناير 2018

Damac Properties

دبي، الإمارات العربية المتحدة

يناير 2016 - يناير 2018

. High rate of property closure.
. Coordinating with middlemen to ensure sales.
. Research and find potential buyers through brokers companies to other channels of communication.
. Agent training - New upcoming projects and updates on processes
. Communicating new promotional offers with the elite and potential buyers.

مجال الشركة:: العقارات

Sales and Service Manager

يناير 2008 - يناير 2015

Barclays Bank

القاهرة، مصر

يناير 2008 - يناير 2015

. Lead promotional launches where appropriate, working with the team to achieve sales and service
through business, Build and develop a high performing team through embedding performance
development and coaching. Ensure that team members receive coaching and feedback to
develop and achieve their maximum potential Responsible for all compliance cases in the branch,
ensure all these cases are approved by the legal & compliance department,
. Drive and deliver exceptional sales performance by identifying and meeting VIP customer needs through
selling, cross selling of Barclays Prestige and Retail products & services through acting as advisor
to Elite Clients and / or Retail Clients of high potential into becoming Prestige Clients.

مجال الشركة:: البنوك

Sales Supervisor

يناير 2002 - يناير 2008

Citi Bank

الإمارات العربية المتحدة

يناير 2002 - يناير 2008

. Supervisor in Customer life cycle, selling all products on Credit Cards
Responsible for the customers account credit card in all projects.

مجال الشركة:: البنوك
الدور الوظيفي:: المبيعات

Office Manager

يناير 2001 - يناير 2002

Crown Plaza

الإمارات العربية المتحدة

يناير 2001 - يناير 2002

. Responsible for paperwork in my office, Filing, Organization of the work between
the employs in the office, Communications between the management & the owner.

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: إدارية

Sales Supervisor

يناير 1998 - يناير 2001

Inn Management Group

يناير 1998 - يناير 2001

. Responsible of selling Hotel rooms in marsa alam resort & Sharm el Shekh hotels for Majors
account, Banks & Petroleum sector

الدور الوظيفي:: المبيعات

التعليم

Cairo University

مايو 1997

بكالوريوس، Art

مصر

Skills

Negotiation

Expert

Sales

Expert

Innovative Problem Solver

Expert

Leadership

Expert

Customer Care

Expert

COMPUTER PROGRAMMING

Intermediate

ENTHUSIASM

Intermediate

LEADERSHIP

Intermediate

EMERGENCY DEPARTMENTS

Intermediate

CONSULTATIVE APPROACHES

Intermediate

MANAGEMENT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

ORACLE APPLICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

OPERATIONS

Intermediate

sales

Expert

customer services

Expert

leader

Expert

achieve goals

Expert

negotiation

Expert

organized

Expert

marketing

Expert

managing personality

Expert

solve problem

Expert

Microsoft Office

Expert

Banking

Expert

Project Management

Expert

Teamwork

Expert

Administration

Expert

Business Development

Expert

Team Management

Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

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نيفين زيد

مشاركة سيرتي الذاتية

الخبرة العملية

General Manager

Business Manager

Senior business development manager

Senior Business Development Manager

Senior Relationship Manager –

Relationship Manager

Sales and Service Manager

Sales Supervisor

Office Manager

Sales Supervisor

التعليم

Cairo University

Skills

اللغات

العربية

الانجليزية