نيفين التلباني

• Delivered comprehensive administrative support to the marketing department, including scheduling, campaign coordination, and cross-team communication.
• Assisted in preparing marketing performance reports and data analysis to support decision-making.
• Maintain organized records, reports and marketing materials.
• Supported planning and execution of promotional events .

• Display acumen in handling complete public relations management with key accountabilities including planning, organizing and carrying out Government relations functions and visa services.
• Support of the company and its employees, responsible for keeping the Company in compliance with local laws and regulations, renewal of company licenses, and property rental agreements and other relations.
• Led Human Resources Management pertaining to activities related to employee benefits, employee relations, HR management reports and other related factors.
• Coordinating & liaising on staff visas, reporting & Documenting Preparation of Resident Visa summaries and to monitor expiration dates of same ensuring that they remain current.
• Accountable for Visa processing, preparing all types of letters and forms related to government offices, dealing with Ministry of Labor, Immigration Department, Municipality for all licensing, Ministry of Health etc.
• Maintaining systematic recording and updating of all staff personal files, assisting in processing and maintaining records of all staff leave and leave payment.
• Transferring RP’s from old to new passport, Multiple Exit Permits, Driving License, Transfer of Sponsorship, Arabic Contracts, Labor Cards, Monitoring and Amending Labor Quotas.
• Preparing service certificates, salary certificates, letters to banks and other letters requested by staff after obtaining necessary authorization.
• Engaging in handling immigration requirements for all overseas employees and their dependents and local hire sponsored employees along with local hire employees where required.
• Managing all HR administrative duties like employee communications, employee requests for basic letters (QDC, Smart Cards and employment verification), employee services, HR filing systems, HR record keeping and absence tracking.
• Assisting in Preparing employment offers & contracts for new employees, making sure all necessary documents are signed & updated in the file and following-up with department managers.
• Keeping safe custody of all important employee documents/passports as necessary when issued out from administration department.

• Recommended several cost effective initiatives to minimize administration expenses while maintaining systematic record of expenses incurred. Handled effectively New visa, National ID, Renewal and Medical formalities.
• Implemented Human Resources Policies & Procedures post research on latest Human Resources Management practices, Employment Legislations and Compliance.
• Ensured alignment of team deliverables to business objectives of the organization. Involved in review of salary policies/ procedures including revision of policies and employee handbooks.
• Implemented various process improvement processes aimed at upgrading the human resource functions. Ensured availability of critical resourcing metrics and management information to enable decision making process.
• Managed recruitment logistics for new candidates and grant PC, IP phone, access card. Compiled statistical reports concerning personnel-related data such as hires, transfers and absenteeism rates etc., for employee benefits.
• Generate and maintain requisite statutory records related to attendance, overtime and earnings ensuring that overtime work and its payment are in accordance with the statutory requirements

• Managed claims processing coming under various policies and gained exposure of loss assessment and awareness of each & every aspect of claims.
• Monitored the entire gamut of claim payments and followed up with carriers for their agreements/ settlement in order to achieve timely settlement of claims to the client.
• Collated supporting documents and analyzed documents while directing in case of any required pending papers or medical report.
• Ensuring proper services to the clients by building & maintaining good rapport with clients, carriers & other parties including agencies and motor workshops.
• Utilize strong understanding of claim resolution and end-to-end claims administration and dealing with claim settlement & documentation within the set turnaround time. Properly checked all cheque and claims payments

• Involved in insurance administration of patients by providing them with vital pre-visit information and instructions, including a reminder to bring their insurance card and referral (if applicable) to the visit.
• Send claim approval request form to the respective insurance companies/third party administrators. Ensure that Guarantee of payment is received from corresponding parties
• Request medical reports or other information /documents from the concerned department (e.g. medical records) of from the attending doctor as required by the insurance companies/ third party administrators
• Provided follow-up information to patients some of them including testing instructions, surgery/procedure information books, appropriate contact information and educational materials
• Receive Pre-authorization request all the clinical department (e.g. Internal Medicine, surgery, OB-Gynecology, Pediatrics, Dental, etc.) and admission department.
• Ascertained the claim form/approval request form in completely and clearly -filled out and that all pertinent document is attached (e.g., copies of insurance & I.D. cards, referral letter for AXA, etc.)

Key Responsibilities
•Managing Ofice Administration, handling customer calls, ofice maintenance including housekeeping, vendor management, general operations, Vendor coordination and stationery maintenance and payment processing.
•Maintaining and managing upkeep of ofice administrative facilities and ensure availability of daily miscellaneous requirements.
•Assisting the customer in opening account of the customer, following credit card and loans for customer.
•Diligently work on auditing customer account.
•Engage in timely follow-up of payroll money laundering of the branch.
•Initiating the processing of applications, confirmations, and withdrawals.
•Preparing monthly report and submit to the manager for finalization.
•Taking care of all admin activities including Maintenance, preparation, analysis, negotiation, and review of utility contracts, Record keeping, Ofice supplies Procurement & Disposal, Vendor management etc.
•Identifying service improvement initiatives and Initiating service improvement plans, interpreting technical issues and relaying business impact to the business owners.