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Ngor Kuach, Customer Service Assistant

Ngor Kuach

Customer Service Assistant·Maria Living.CO

Kenya

High school or equivalent, Hospitality And Environmental Management

Work experience

Total years of experience: 4 years, 6 months

Customer Service Assistant

January 2025 - Present

Maria Living.CO

Nairobi, Kenya

January 2025 - Present

• Resolved customer inquiries with professionalism, ensuring a high level of service satisfaction.
• Maintained high service standards consistently in a fast-paced environment.
• Worked collaboratively with team members to achieve and exceed daily operational goals.

Company industry:
Hospitality & Accomodation

General Assistant

January 2024 - January 2025

Kapoeta Logistics & Parcels

Nairobi, Kenya

January 2024 - January 2025

• Facilitated daily operations by supporting customer-facing activities, ensuring smooth and efficient service delivery.
• Maintained cleanliness and organization of work areas, contributing to a productive and safe working environment.
• Assisted supervisors with various operational tasks, enhancing overall workflow and team productivity.

Company industry:
Distribution, Supply Chain & Logistics

Professional Athlete

January 2022 - January 2025

NBK Phoenix Basketball club

Nairobi, Kenya

January 2022 - January 2025

• Competed as a professional basketball player in Nairobi, Kenya, maintaining elite physical conditioning, discipline,
and teamwork under high-pressure, performance-driven conditions.
• Maintained peak physical condition.
• Followed strict schedules and worked effectively in a team environment.

Company industry:
Sports & Outdoor Activities

Education

Laiser Hill Academy International School

January 2022

January 2022

High school or equivalent, Hospitality And Environmental Management

Kenya

GPA (point): 2.4 out of 4

GPA (point): 2.4 out of 4

appointed as the head of environmental activities in the school

Laiser Hill Academy International School

January 2022

January 2022

High school or equivalent, Administration And Business Administration

Kenya

Skills

COMPUTATIONAL FLUID DYNAMICS
Intermediate
COMPUTATIONAL FLUID DYNAMICS
Intermediate
CLEANLINESS
Intermediate
CLEANLINESS
Intermediate
COMPUTER SECURITY
Intermediate
COMPUTER SECURITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTEGRATED LOGISTICS SUPPORT
Intermediate
INTEGRATED LOGISTICS SUPPORT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PHYSICAL FITNESS
Intermediate
PHYSICAL FITNESS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SELF DISCIPLINE
Intermediate
SELF DISCIPLINE
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
MAID SERVICES
Intermediate
MAID SERVICES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

Languages

English

Expert

Hobbies and interests

Basketball

Kenya basketball federation- second place -2025