Nibin Joseph

• Strategically designed and executed high-impact learning, engagement, CX, EX, soft skills, hard
skills, HSE, and OD programs across all brands, driving performance and growth
• Led a team of 4, optimizing trainer man-hours and man-days, which resulted in a twofold increase in
productivity and impact. Provided cross-training to each team member, ensuring business continuity,
flexibility, and the development of employee skill sets
• Launched a 2-day Employee Onboarding Program, ensuring smooth integration and readiness for
new hires, both local and overseas
• Led Customer and Employee Experience projects to streamline processes and customer
touchpoints, optimizing customer experience. Launched CX training programs - CX Comprehensive
and CX FastTrack, to ensure employee learning, alignment, and delivery of exceptional CX.
• Relaunched the Welcome Kit for new joiners, enhancing its emotional appeal and value
• Revamped and relaunched the Star Awards Employee Recognition Program with a branded,
engaging format, highlighting awardees achievements to enhance transparency, employee
engagement, and recognition experience
• Launch of on-time reporting dashboards for L&D and EE, improving data-driven decision-making
• Introduced e-certificates with embedded QR code authentication to enhance security and
recognition, as part of a digitization and cost-saving initiative
• Launched 9 centralized programs to support comprehensive knowledge, learning, and employee
development and talent management across the organization
• AMA CALIBRATE

* Cultivate and foster the TSC mission & values among the entire workforce
* Integral part of leading the cultural change, change management and corporate branding
* Provided business development & retention support to different function heads
* Lead professional development by mentoring and developing recently appointed Senior Executives, Retail staff and general staff in management coaching, career accountability, organizational structure & business retention
* Developed training programs for employee behavioral and competency development
* Developed and conducted the sales training supporting efforts to achieve established growth, revenue and profit objectives to Retail sales and customer service advisors.
* Performed training need analysis across all departments and developed a quarterly calendar based on the TNA results and ‘Must Attend Training (MAT)
* Key in continuous updating the current training programs, manuals, worksheets, handouts based on TNA results
* Spearheaded and developed the CoE (Center of Excellence) for Training & Managing new / existing employees
* Training & Managing 12 weeks training programs with OJTs for new joiners
* Co-facilitating Leadership Development Program - Level 7 & Level 5 Training with ILM
* Manage Induction and On-boarding Programs
* Assist employees in identifying / setting up MBOs based on company strategy / goals
* Managing TSC corporate page on LinkedIn (Brand Identity/Marketing) and other social media platform

Achievements:

* Promoted from T&D Specialist to T&D Manager in October 2016
* Planned, Developed and Completed setting up a Center of Excellence
* Developed 12 weeks training & development plan for new joiners
* eFORMS setup - UAT, SOP building, training & implementation
* Listed TSC as an ILM Approved Centre & Recognized Provider for L&D

• Developed and aligned overall L&D strategy with company direction
• Ensured L&D SOPs and operations adhered to ISO standards, maintaining high-quality processes
• Collaborated with VPs and Department Heads to conduct Training Needs Analysis (TNA), create a
comprehensive yearly training calendar (both internal & external), and prepare training manuals and
presentations aligned with the L&D plan and company objectives
• Designed and launched a 1-day Employee Onboarding Program (EOP), soft and hard skills training
for employees across all job families, ensuring comprehensive development
• Ensured training delivery was executed according to the approved training calendar
• Reviewed pre- and post-training feedback to identify areas of improvement
• Managed the E-learning portal and designed tailored learning paths for employees to facilitate
continuous development
• Ensured L&D spending remained within the approved budget, maintaining cost-effective training
solutions
• Supported the Runway Intranet portal, ensuring regular updates and engaging content to support
employee learning
• Contributed ideas and execution support for various Employee Engagement initiatives, fostering a
positive organizational culture
• Developed and managed L&D dashboards and regular reports to track training effectiveness,
employee engagement, and progress toward objectives

• Developed and implemented a yearly training calendar for corporate and store teams, aligning with
organizational goals
• Designed and conducted training for managers and leadership on TSCs vision, mission, and values,
reinforcing organizational culture
• Led corporate orientation and created immersion plans for leadership, ensuring smooth onboarding
• Planned, developed, and executed tailored training programs, regularly refining content to enhance
engagement, learning retention, and adapting to changing business needs
• Co-facilitated Leadership Development programs (Level 5 & 7) with ILM, fostering professional
growth in emerging leaders
• Developed a 12-week OJT plan for new joiners, accelerating development and aligning with business
objectives
• Collaborated with stakeholders to finalize RACI plans, clarifying roles in training material
development
• Worked with champions and line managers to assess training gaps and provide feedback, enhancing
training effectiveness
• Regularly reviewed training feedback to ensure programs remained relevant and impactful
• Oversaw live training sessions, providing constructive feedback to close knowledge gaps
• Conducted quarterly reviews of Center Of Excellence (COE) and Schools Of Excellence (SOE)
programs, implementing improvements to ensure high standards
• Met training milestones and objectives while staying within budget, ensuring cost-effective solutions
• Identified future training needs based on expansion plans and performance appraisals, aligning
initiatives with organizational growth
• Contributed to succession planning by structuring MBOs and developing high-potential employees
for growth and promotion
• Trained and developed store and school champions across regions, improving performance and
consistency in training standards

- Carry out Training Needs Analysis, create Training Calendar / Schedules. Prepare Training Manual, Presentations.

- Conduct Soft Skills / Technical / H.S.E Training for the staff.

- Administrate the entire T&D Training Process.

- Plan, Execute, Administrate and derive Results through Performance Evaluations for all employees & Training R.O.I.

- Review & Adapt important Change Management from Training Feedbacks.

- Prepare & Maintain T&D Budget on a yearly basis.

- Preparing - Improving - Implementation of S.O.Ps - Standard Operations Procedures for T&D and other departments.

• Conducted Training Needs Analysis (TNA), developed yearly training calendars, and prepared
training manuals and presentations aligned with manager and HOD objectives
• Led induction, soft skills, technical, and HSE training programs for all staff, ensuring comprehensive
development across the organization
• Managed benchmarking for new joiners, probation evaluations, and yearly performance
evaluations, driving alignment with company goals
• Prepared, updated, and implemented SOPs for T&D and other departments, ensuring consistency,
efficiency, and compliance across processes

• Conducted induction, soft skills, technical training for all staff
• Prepared and implemented service level agreements with third party trainers
• Reviewing and updating technical training documents for submission to KOC
• Led a team of 2 Generalists

- Conducting Ice-breakings, Induction, Orientation, Mentoring programs.

- Preparing, Reviewing and Updating of Training Manuals.

- Imparting training to the Sales force (Selling, Product and Process skills) and
BPO force (Sales Call skills, Verbal etiquettes).

- Ensure training costs do not exceed budgets.

- Preparing - Improving - Implementation of S.L.As - Service Level
Agreements, S.O.Ps - Standard Operations Procedures.

- Evaluating feedback for enhancing the effectiveness of future trainings

- Reviewing of training schedules and coordinating with external trainers

• Conducted ice-breaking sessions, induction, orientation, mentoring programs
• Trained the Sales team (Product & Process training)
• Prepared and implemented service level agreements with third party trainers
• Evaluated feedback for enhancing the effectiveness of future trainings

- Joined as a Business Development Executive and then moved on to handling Recruitment / Training.

- Handled a team of 3 Recruitment Executives.

- Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.

- Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.

- Determines applicant requirements by studying job description and job qualifications.

- Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.

- Conducted recruitment drives in other states of India.

- Handled employee inductions and orientations on a timely manner.

- Verifying the content of training modules and reference materials by seeking the input and approval from Operations Manager and other Dept. Managers.

- Design or review application forms and other HR documents.

• Joined as Business Development Executive, later moved to Human Resources / T&D
• Led a team of 4 Executives for R&R, payroll, and trainings
• Prepared job descriptions for all positions
• Conducted on-boarding sessions for new joiners

- Coordinate with manager to identify timely training needs, through job analysis, appraisal schemes and regular consultation with managers.

- Support designing and developing T&D programmes based on both the organisations and the individuals needs.

- Preparing training schedules, dividing workforce into groups based on skills and training needs.

- Manages administrative and logistical work

- Involved in developing effective induction / orientation programmes.

- Monitoring and reviewing the progress of trainees through questionnaires and discussions with line managers

- Ensuring that statutory training requirements are met by abiding to SLAs.

- Partly involved with the manager in delivery of training programmes

• Coordinated TNAs with departments to align training with organizational goals
• Assisted in designing training manuals and presentations
• Prepared training schedules, announcements, and communication materials
• Trained new hires in company policies and procedures
• Monitored trainee performance through evaluation tests