Nicholas Fernandes

• Oversaw end-to-end warehouse and distribution operations for a regional 3PL serving 12+ retail and e-commerce clients,
managing a team of 30 across two fulfillment sites.
• Drove a 22% reduction in order processing time through route optimization, labor scheduling improvements, and adoption of a
new WMS platform.
• Developed and enforced SOPs for inbound/outbound logistics, vendor compliance, and inventory accuracy, achieving a 98.4%
order fulfillment rate.
• Managed carrier and supplier relationships, negotiating contracts that reduced last-mile delivery costs by 15% year-over-year.
• Led internal compliance audits aligned with DOT and OSHA standards, maintaining zero regulatory violations across all audit
cycles.

• Managed daily operations of a high-volume micro-fulfillment center handling 1, 000+ orders per day, overseeing staffing,
routing, and inventory replenishment.
• Optimized last-mile delivery routes using data-driven dispatch tools, reducing average delivery time by 18% while maintaining
customer satisfaction scores above 94%.
• Led a cross-functional process improvement initiative that cut fulfillment errors by 30% through revised pick-pack procedures
and real-time inventory audits.
• Coordinated with 20+ vendors and suppliers on restocking schedules, lead times, and cost negotiations, reducing shrinkage
and overstock by 25%.
• Onboarded and trained 40+ team members across operations, quality control, and delivery; implemented performance KPI
dashboards to track output and accountability.

• Conducted regulatory and policy assessments for logistics and supply chain clients navigating U.S. trade compliance, customs
procedures, and DOT freight regulations.
• Drafted policy briefs, compliance frameworks, and internal procedure manuals for clients in the transportation, distribution, and
procurement sectors.
• Applied pre-law and public policy background to analyze proposed regulatory changes (FMC, FTC, trade tariffs) and assess
operational impact for client supply chains.
• Supported vendor risk evaluations and supplier onboarding due diligence, flagging compliance gaps and recommending
corrective action plans.
• Co-developed a supply chain risk scoring model adopted by three mid-market clients to prioritize vendor audits and reduce
third-party exposure.