Restaurant Manager
Alabbar enterprises
مجموع سنوات الخبرة :14 years, 4 أشهر
and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
•Effectively manage the restaurant in the absence of the Restaurant Manager.
•P&L reviews as a
a high volume restaurant & improving all controllable costs there by maximizing financial performance. Also responsible for effectively developing,
•Introduction of in-flight catering through networking hence was so successful till date.
•Ensuring the highest standards of food and beverage service.
•Keeping control of food and labor costs through effective scheduling and effective inventory action plan.
•Ensuring Health & Safety and also hygiene procedures & standards are maintained.
•Having an in-depth knowledge of all menus whilst trying specials based on what’s in the current market.
•Responsible for recruiting, training & developing restaurant staff.
•Dealing with and resolving customer complaints.
•Maximizing all business opportunities to drive sales.
•Communicating with the kitchen staff to ensure efficient food service.
•Advising customers on drink selection.
•Liaising with the Head Chef to discuss and develop the menu.
•Overseeing client bookings & reservations.
•Organizing the daily and weekly roasters for the Restaurant’s staff.
•Purchasing stock, supplies and negotiating best prices with trade suppliers
•Ability to create a great atmosphere & being an inspirational host.
•Monitoring sales and then writing informative reports for the restaurant owners.
This position is critical to Starbucks success by having responsibility for the efficient and profitable operation of a Starbucks store. Shift supervisors are responsible for ensuring that the Starbucks "Service Experience" is consistently provided for all customers, quality store operations are maintained, store partners are lead and empowered in a positive manner, and financial contribution is maximized. This position requires customary and regular exercise of independent judgment and discretionary powers in the day-to-day performance of job duties, and ensures the Company's policies are implemented and maintained in a consistent manner.
Key Responsibilities
1. Financial Contribution
•Contributes toward store profitability by seeking opportunities to increase sales, manage inventory and cost of goods control and labor costs.
•Maintains daily, weekly and period financial reports.
•Ensures all cash handling and cash register function are performed in an accurate and consistent manner.
•Maintains final accountability for store operations, partner development and financial contribution.
•Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked. Effectively communicates new product information to partners.
2. Develops Partners
•Trains and develops partners to demonstrate all Starbucks customer service standards, operating standards and Star Skills
•Expects and encourages full participation of partners in creating store goals and developing plans.
•Determines daily and weekly staffing requirements.
•Resolves partner complaints and concerns, provides ongoing performance feedback, conducts formal performance and counsels partners when necessary.
3. Maintains Quality Store Operations
•Ensures all company policies, store standards and procedures are communicated effectively to partners and maintained and followed in a consistent manner. Follows all guidelines outlined in the Policy and Procedures Manual to create and maintain the safest environment for our partners and customers.
•Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operation.
•Provides the Starbucks "Service Experience" consistently for all our customers.
•Ensures store appearance and equipment area maintained in a consistent manner.
•Maintains consistent speed of service to the customer by ensuring all store staffing requirements.
•Demonstrates the 'Just Say Yes" behavior by taking care of all customer requirements.
retail staff, among which includes people working on the floor, and the cashiers Meet financial goals by analyzing variances;
•initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
•Make sure pricing is correct Work on store displays
•Recruit, Coach, counsel, discipline and train employees
•Identify market trends that appeal to customers
•Approve contracts with store vendors Maintain inventory and ensure items are in stock Analyze financial statements in order to enhance profit making opportunities
•Ensure promotions are accurate and in tune with company’s standards Utilize computers to record sales figures, for data analysis and forward planning
•Make sure that health and safety measures are met
•Ensure that hours of operation are in compliance with local laws Maintain health and safety measures and store’s cleanliness
•Organize and distribute staff schedules Preside over staff meetings Help, drive, motivate, and encourage retail sales staff to achieve sales targets
•Handle customer complaints, issues and questions
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•Supervised retail team training and orientation processes.
•Managed inventory in coordination with purchasing and receiving department.
•Responded to guest queries and complaints in a prompt and professional manner.
•Made recommendations to vendors for merchandising goods and retail lines.
•Oversaw retail shop cleaning operations per company standards.
•Ensured adherence to all departmental policy in all task performance.
•Ensured store operations were performed within budget.
•Assessed and selected best retail shop merchandise for visible display
•Analyzed production reports to optimize profitability.
•Prepared and submitted sales and business analysis reports to management on a regular basis.
•Trained staff and interns on company policy and product details.