Training Consultant
ACE Consultants
Total years of experience :14 years, 8 Months
• Develop and optimize organizations' staff development and training programs.
• To evaluate existing training programs, align training programs with business objectives, and facilitate learning opportunities for various audiences.
• To also create course materials and teaching aids
• Profitability growth and development impacts
• Operation management
• Customer service and relationships
• P&L cost control
• Regulatory compliance and standard
• Organization leadership and team building
This role will enhance my responsibility to the company and retail management to ensure profit to the store and the company.
JOB PROFILE - Store supervisor (Coach, Mentor)
This job has ultimate responsibility for the efficient and profitable operation of a unit. Each management employee is designated with the responsibility for the location. This job requires customary and regular management of the day-to-day performance of the location and ensures that standards are implemented and maintained in a consistent manner.
KEY RESPONSIBILITIES
Quality Store Operation
Ensures that Starbucks ‘service experience’ is consistently provided for all customers, and ensures that they receive the highest quality product possible.
Ensures all company policies, store operating standards and procedures are communicated effectively to partners and are maintained and consistently followed.
Ensures store appearance and equipment are maintained to the highest possible standards, and follows safety and security guidelines to create and maintain the safest environment possible for partners and customers.
Organizes work throughout the store to deliver efficient, speedy customer service and profitable operation.
Identifies and constantly monitors quality issues in relation to service, environment, staffing level, partner competence, operating procedures, and decides/responses/actions to maintain the highest possible standards in all areas
air travel, customer service and tourism