Property General Manager
International Hotel Establishment
Total years of experience :31 years, 7 Months
Facilities:
● Rasafa Towers Residences has two 13-storeys towers with 64 luxury serviced apartments in total.
● Sehab Executive Towers has two 23-storeys towers with 38 executive offices in total.
● Houran Towers Residences has two 19-storeys towers with 127 luxury serviced apartments in total and 6 commercial shops.
● Kazerooni Hotel Service Apartments is a 20-storey tower with a total of 176 luxury hotel apartments.
Reporting to: Owner
Responsibilities:
● Fully responsible for properties occupancy and budget.
• Planning and directing operational departments, allocating funds to properties departments and approving expenditures within the parameters of policy.
• Set targets for growth, analyze and coordinate strategic planning to meet targets for all profit.
• Responsible for planning budgetary expenses and income forecasts to meet set financial goals.
• Maintaining statistical and financial records.
• Responsible for all staffing and human resource policies and procedures including ensuring the highest level of staff welfare and benefit possible within the parameters of the organization.
• Responsible for directing marketing efforts.
• Monitor economic and other external conditions and manage proactively addressing issues that may affect operations in order to maximize sales and growth
• Establish and maintain service standards to achieve guest, staff and management satisfaction.
• Participation in local trade shows and industry events as required.
• Maintain an up to date awareness of the market competition and future trends.
• Assist staff to ensure that the relationships of the company are strong and beneficial for all parties.
• Contribute to the morale and team spirit of the company, been understanding, supportive, encouraging and been helpful to all colleagues with service mind and good cooperation
• Makes appropriate suggestions and recommendations for the general improvement of the properties and properties staff.
• Ensures that all activities are carried out honestly, ethically, and within the parameters of Law and Company Policy.
• Direct responsible for new openings:
Design
Purchasing and inventory
Branding
HR and training
Finance
Market value and expectations
Achievements:
New opening of Houran Towers Residences in 2012-2013
New opening of Kazerooni Hotel Service Apartments in 2020-2021
Facilities:
Rasafa Towers Residences has two 13 storeys towers with 64 luxury serviced apartments in total
Reporting to: Owner Representative
Responsibilities:
● Fully responsible for Residences occupancy and budget.
• Responsible for leading in and assisting in the implementation of the overall Residences.
• Planning and directing operational departments, allocating funds to Residences departments and approving expenditures within the parameters of policy.
• Set targets for growth, analyse and coordinate strategic planning to meet targets for all profit within the Residences.
• Responsible for planning budgetary expenses and income forecasts to meet set financial goals.
• Maintaining statistical and financial records.
• Meeting and greeting customers to ensure the highest level of guest satisfaction.
• Responsible for all staffing and human resource policies and procedures including ensuring the highest level of staff welfare and benefit possible within the parameters of the organization.
• Responsible for directing marketing efforts.
• Monitor economic and other external conditions and manage proactively addressing issues that may affect operations in order to maximize sales and growth
• Establish and maintain service standards to achieve guest, staff and management satisfaction.
• Participation in local trade shows and industry events as required.
• Ensure housekeeping, décor, landscape and engineering standards are met with peak performance for all demand and deterred by ensuring a preventative maintenance program.
• Maintain an up to date awareness of the market competition and future trends in line with the Residences.
• Assist staff to ensure that the relationships of the company are strong and beneficial for all parties.
• Contribute to the morale and team spirit of the company, been understanding, supportive, encouraging and been helpful to all colleagues with service mind and good cooperation
• Makes appropriate suggestions and recommendations for the general improvement of the Residences and Residences Team.
• Ensures that all activities are carried out honestly, ethically, and within the parameters of Law and Company Policy.
Achievements:
New opening of Sehab Executive Towers in 2009-2010
Reason to move on: Promoted as Facility General Manager
Facilities:
● Rasafa Towers Residences has two 13-storeys towers with 64 luxury serviced apartments in total.
● The Sail Tower has 13-storeys with 21 luxury serviced apartments
Reporting to:
Director of Residences and Director of Engineering.
Responsibilities:
Supervise the daily activities in the Residences,
Conduct quality control inspections on a daily basis, reviewing and revising work schedules
Prepare organizational documents, report, drafts, time sheets
Prepare work priorities, control expenses,
Develop training program and maintain training records
Manages maintenance planning and scheduling of maintenance personnel to accomplish equipment repair and preventative maintenance.
Perform maintenance and repair work on the interior and exterior of buildings.
Liaise with customers and contractors
Inform management of hazardous situations, emergencies or threats to the security of guests, employees or residences assets.
Promote teamwork and quality service through daily communication and coordination with other departments.
Responsible for insuring the proper, safe operating condition of all equipment.
Oversees the ordering of replacement parts, equipment and maintenance supplies.
Conduct, monitor and secure periodic inventory of Residences
Follow established ordering procedures to replenish supplies and inventory. Minimize waste.
Plans and oversees equipment installation and upgrades.
Insures the proper development and training of maintenance personnel; utilizes performance management, goal setting and development plans to enhance personnel performance and contribution.
Insures maintenance personnel follow all safety rules and processes and acts as safety role model for maintenance team.
Insures positive and pro-active labour relations to maintain and enhance high levels of morale and productivity.
Assist with other duties as assigned
Achievements:
Actively participate in the new opening of Rasafa Towers in 2007
Over-all in charge in absence of Residences Director.
Reason to move on:
Promoted as Residences Manager - Rasafa Towers
Reporting to:
Director of Residences and Director of Engineering
Responsibilities:
Supervise the daily activities in the Sail Tower Residences,
Supervise a team of 15 Ladies & Gentlemen
Fully responsible with all preventive maintenance (HVCA, electrical, plumbing, painting, carpenter).
Conduct quality control inspections on a daily basis, reviewing and revising work schedules
Conduct periodic inventory of Residences
Write, edit and administrate print materials
Prepare organizational documents, report, drafts, time sheets
Prepare work priorities, control expenses,
Develop training program and maintain training records
Liaise with customers and contractors
Conduct site inspection in the Sail Tower for potential customers
Conduct on job training for staff
Achievements:
Awarded with “Five Star Employee of the Year” for 2004
Promoted as department trainer on 1 January 2005
Over-all in-charge during absence of Residences Director.
Successfully transition from ALCAD to Multimat TELEVES building TV system
Reason to move on:
Promoted as Assistant Maintenance Manager - Residences
Reporting to:
Director of Residences and Director of Engineering
Responsibilities:
Participate in the new opening at Sail Tower Residences
Preventive maintenance
Responsible with all maintenance (HVCA, electrical, plumbing, painting, carpenter).
Liaise with customers and contractors
Conduct site inspection in the Sail Tower for potential customers
Good professional relationship with the Sail Tower tenants and with the potential customers
Good professional relationship with all the suppliers for the Sail Tower
Achievements:
Awarded with “Five Star Employee Of The First Quarter” for 2004
Awarded with “Lightning Strike” by the Guidance Team in May 2004
Actively participate in the new opening at Sail Tower Residences.
Direct involve in operating Servodyne preventive maintenance system
Reason to move on:
Promoted as a Supervisor of Residences - Sail Tower
Facilities:
One of the first private hospitals in Kuwait.
The hospital consists of 4 buildings for out-patients clinics, operations and delivery rooms, in-patient wards and administration and hotel services.
Reporting to: Manager IT.
Responsibilities:
Preventive maintenance for Computers (132 PC) from hospital and clinics
Network maintenance
System administrator
Hardware debugger (computers, printers, scanners, monitors)
Achievements:
Repaired and putting in circulation 56 old computers.
Server’s system migration from WinNT to Win2000 Server
Reason to move on:
Desire to work in hospitality industry.
Facilities:
Defence Military Unit Guards for 124 diplomatic objectives (Embassies, Ambassador Residences and Objectives with Strategic Importance)
Reporting to: State Major Officer Commander
Responsibilities:
Perform daily guard inspections, reviewing the work schedules for 1400 guards of diplomatic objectives
Prepare organizational documents, report, drafts, time sheets
Develop security training program for guards and maintain training records
Develop Security Strategy for 124 diplomatic objectives
Achievements:
New opening for Military Unit for Guards Diplomatic Objectives
Implement the security strategy for diplomatic objectives
Developing Security Strategy and security plans for 124 diplomatic objectives
Reason to move on: Seeking a new challenge and desire to work abroad
Sergeant team leader April. 1994 to Nov. 1997
Facilities: Administration Military Unit for Gendarmerie Commandment
Reporting to: Radio-Transmissions Officer Commander
Responsibilities: • Preventive Maintenance for technical radio-transmission
* Technical radio-transmission debugger
* Video cameraman in charge with big events
* Responsible with a team of 3 sergeants
Achievements: N/A
Reason to move on: Promoted as a State Major Sub-Officer
