نقولا بدارو

Head of Organization Development and Business Transformation في Byblos Bank

• الولايات المتحدة
• أشغل هذه الوظيفة منذ سبتمبر 2012

Manage bank wide automation and digital transformation, process diagnosis, discovery, reengineering and organizational projects anchoring
efficiency, reducing costs, enhancing customer satisfaction and establishing operational excellence
• Manage the Business Process Management and Robotic Process Automation applications implementation programs and Center
of Excellence, set business process management, automation and operational excellence governance across the organization in
branches and departments to ensure process discovery, consistency and easy maintenance, in addition to optimization and
rationalization driven by business cases and thorough calculations
• Manage the Bank’s GDPR regulatory compliance program
• Work on offloading administrative and back-office tasks from branches by enhancing processes, centralizing and automating
tasks to reduce redundancy, overlaps and missed sales opportunities
• Spearhead archiving and paperless projects across branches and business lines, establishing an ECM framework, optimizing
storage space, enhancing document retrieval time and smoothening document flow
• Project manage internal consulting and transversal implementation missions that result in the creation of new structures,
departments, functions, roles, merging, segregating and delegating duties
• Establish and maintain a staff rationalization decision / workload analysis model assisting management in assessing staff needs
and deciding on recruitment
• Create and set-up KPIs on specific activities and projects to allow better monitoring of results and early detection of short
comings
• Lead software functional requirements and large-scale application implementations to cater for process enhancement, workflow
automation and organizational change needs (Call Center, CRM, Digital Onboarding, …)
Byblos Bank sal

Head of Process Automation في Beiru

• الولايات المتحدة
• يناير 2011 إلى سبتمبر 2012

Lead and oversee process automation and web initiatives by setting enhancement goals, design and scope
• Led the business and support functions automation needs assessment, collected them and suggested adapted solutions
• Set-up KPIs on specific activities and process areas to allow better monitoring of delays and delivery short comings
• Liaised with IT on hardware / software / functional / interfacing needs and set a baseline for standardizing automation initiatives
• Evaluated the costs saved by automation in overhead and task duplication reduction
Byblos Bank sal
Senior Management Consultant in Organization & Process Reengineering
Beirut-Lebanon

• ديسمبر 2005 إلى يناير 2011

Participated in business change missions at group level, writing and presenting organizational reports and business cases targeting business owners,
decision makers and top management
• Performed an as-is assessment of the administration department by mapping its main processes and identified solutions
• Participated in preparing the call center requirements and mapped the related processes in addition to cost savings opportunities
• Coordinated the ATM Switch project, prepared the functional requirements, organization changes, to-be processes and
suggested a card migration plan with the collaboration of the Cards Department
• Prepared a Project / Product Life Cycle methodology for retail product development entities by setting the main projects steps,
roles and responsibilities, validations, standards and deliverables