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Nicolene Mouton , Operations Executive

Nicolene Mouton

Operations Executive·Mayfair Jets

United Arab Emirates

High school or equivalent, Administration And Management

Work experience

Total years of experience: 18 years, 5 months

Operations Executive

November 2021 - January 2024

Mayfair Jets

Dubai, United Arab Emirates

November 2021 - January 2024

Support and communicate the safe operations of the aircraft before and after landing. It involves a variety of aircraft mobility, ground power operations, cargo and passengers. Communicate promptly with the operator, client, and management regarding any upcoming or ongoing flight. Apply and obtain permits (overflying and landing permits). Request Aircraft documents and check validity. Conduct flight planning where necessary. Gathering (researching) for any operational information at airports of interest, NOTAMS, weather, Covid guidelines, passengers requirements at the airport destination, CIQ requirements (Custom Immigration Quarantine) Track and monitor flights. Assist HOTAC and ground transportation for crew and passengers.
Company industry:
Airlines

Sales Executive

August 2014 - August 2020

Apparel Group

Dubai, United Arab Emirates

August 2014 - August 2020

Exceeded my sales targets by developing and executing innovative sales strategies. I also took on leadership responsibilities by mentoring and training junior team members, resulting in a significant improvement in our overall team performance. I am adaptable to changing market dynamics and have successfully navigated challenging sales situations, such as negotiating complex contracts and managing key accounts. My ability to build and maintain strong customer relationships has consistently resulted in repeat business and increased revenue. Overall, my experience as a sales administrator in a corporate/B2B environment has equipped me with a diverse skill set that includes organizational skills, data analysis capabilities, effective communication strategies, and a strong focus on customer service.
Company industry:
Retail & Wholesale

Executive Secretary

August 2001 - August 2011

Ministry of Works and Transport

Namibia

August 2001 - August 2011

Compiling/Responding to emails and phone calls. Managing diaries and organizing meetings and appointments, Booking and arranging travel, transport and accommodation . Organizing events and conferences. Reminding the manager of important tasks and deadlines. Typing, compiling and preparing reports, presentations and correspondence. Managing databases and filing systems. Implementing and maintaining procedures of administrative systems. Liaising with staff, suppliers and clients.
Company industry:
Public Administration

Education

ESAMI

June 2007

June 2007

High school or equivalent, Administration And Management

Namibia

ESAMI

June 2007

June 2007

Higher diploma, Administration And Business Administration

Namibia

Damelin

December 2000

December 2000

Diploma, Secretarial Administration

Namibia

Mariental Secondary School

December 1996

December 1996

High school or equivalent, Grade 12

Namibia

Skills

Office Administration

Expert

Business Correspondence

Expert

Attention to Detail

Expert

Business Administration

Expert

Teamwork

Expert

COMMUNICATIONS

Intermediate

PROJECT MANAGEMENT

Intermediate

BUSINESS OPERATIONS

Intermediate

TEAM LEADERSHIP

Intermediate

CUSTOMER SERVICE

Intermediate

TEAMWORK

Intermediate

SALES STRATEGY

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

MARKETING STRATEGIES

Intermediate

DECISION MAKING

Intermediate

Customer service specialist

Expert

ms office

Expert

report writing

Expert

ADMINISTRATIVE FUNCTIONS

Expert

COMPUTER SYSTEMS

Expert

SECRETARIAL EXPERIENCE

Expert

OFFICE PROCEDURES

Expert

MICROSOFT OFFICE

Expert

EMAIL MANAGEMENT

Expert

MICROSOFT EXCEL

Expert

CUSTOMER SATISFACTION

Expert

GROUND TRANSPORTATION

Expert

PLANNING

Expert

MOBILITY

Expert

OPERATIONS

Expert

PETTY CASH

Expert

research management

Expert

flexible scheduling

Expert

confidentiality

Expert

detail orientated

Expert

interpersonal skills

Expert

time management

Expert

business english

Expert

SUPERVISION

Expert

ANALYTICS

Intermediate

BUSINESS EFFICIENCY

Intermediate

MANAGEMENT

Intermediate

MULTITASKING

Intermediate

PROACTIVITY

Intermediate

SALES

Intermediate

STRATEGIC PLANNING

Intermediate

Languages

Afrikaans

Native Speaker

Dutch

Intermediate

English

Expert

Training and Certifications

Certifications
Certificate • Business Administration & Management
Certificate For Executive Assistants
ESAMI
Jun 2007
Certificate: Administration & Management

Hobbies and interests

interacting with friends, nature and long drives

Top student (2000- Namibia) Award for Mystery Shopper (2016-Dubai)