Nicolene Mouton

• To support and communicate the safe operations of the aircraft before and after
landing. It involves a variety of aircraft mobility, ground power operations,
cargo/passengers
• Communicate promptly with the operator, client, and management regarding any
upcoming or ongoing flight
• Apply and obtain permits (overflying and landing, permits)
• Request A/C documents and check validity
• Conduct flight planning where necessary
• Gathering (researching) for any operational information at airports of interest, NOTAMS,
weather, Covid guidelines, passengers requirements at the airport destination, CIQ
requirements (Custom Immigration Quarantine
• Track and monitor flights.
• Assist HOTAC and ground transportation for crew/passenger, as necessary.

• Analyzed sales data regularly to monitor progress towards goals and make necessary
adjustments to strategy as needed.
• Demonstrated expert product knowledge during client interactions, addressing
questions/concerns confidently and offering solutions tailored specifically for them.
• Delivered exceptional customer service, resulting in a high percentage of repeat business
and client referrals.
• Cultivate long-term relationships with high-value clients to ensure repeat business and client
referrals.
• Achieving significant sales targets by motivating the team and setting realistic yet
challenging goals.
• Gained customer trust and confidence by demonstrating compelling, persuasive and
composed professionalism.
• Presented a professional image consistent with company brand values.
• Increased sales with execution of full sales cycle processing from initial lead processing
through conversation and closing.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching
mutual agreements.

• Handled confidential information in a professional manner.
• Responded to emails and other correspondence to facilitate communication and enhance
business processes.
• Served as a liaison between executives, staff members, clients and stakeholders to maintain effective
communication channels.
• Handled scheduling for the executives calendar and preparing meeting agenda and materials.
• Facilitate smooth travel arrangements for executives, ensuring seamless itineraries and
accommodation.
• Collaborated with various departments to develop cohesive strategies for achieving
organizational goals.
• Demonstrate flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level
of performance under pressure.
• Developed and implemented office policies and procedures to facilitate a smooth workflow.
• Improved internal communication by creating information reports,
presentations, and memos for executives and team members.
• Contributed to company growth by actively participating in the development of strategic plans and
initiatives.
• Facilitated smooth onboarding for new executives by preparing orientation materials and coordinating
introductions.