Document Verification Executive
Anatolia Travel Services Pvt Ltd
Total years of experience :5 years, 7 Months
• Support the detection of suspicious applications by the daily monitoring of applicant
records screened for fraud, to ensure that up to date information relating to fraudulent
and potentially fraudulent applications is accurately maintained, and that providers are
kept informed.
• Collate and evaluate information from all sources, and to act on this information in
the investigation of suspicious applications.
• Initiate, progress, and conclude investigations of suspicious applications to ensure an
efficient verification service is available to providers through the detection of
fraudulent applications.
• Answer or redirect telephone calls to ensure that business activity is maintained.
• Monitor the Similarity and Verification mailboxes so that emails from applicants and
providers are answered promptly.
• To liaise by email, letter, and telephone with all customers and principal contacts, to
enable the team to maintain set standards of customer service
• Assist other members of the team during busy periods in the application cycle, and to
facilitate training and multi-skilling of staff to provide such assistance.
• Alert the Manager to any problems which could result in delay or difficulties in
application processing, and to propose solutions to those problems to enable the team
to maintain set standards of customer service.
• Undertake any other tasks allocated to the team.
•Support the detection of suspicious applications by the daily monitoring of applicant
records screened for fraud, to ensure that up to date information relating to fraudulent
and potentially fraudulent applications is accurately maintained, and that providers are
kept informed.
• Collate and evaluate information from all sources, and to act on this information in
the investigation of suspicious applications.
• Initiate, progress, and conclude investigations of suspicious applications to ensure an
efficient verification service is available to providers through the detection of
fraudulent applications.
• Answer or redirect telephone calls to ensure that business activity is maintained.
• Monitor the Similarity and Verification mailboxes so that emails from applicants and
providers are answered promptly.
• To liaise by email, letter, and telephone with all customers and principal contacts, to
enable the team to maintain set standards of customer service
• Assist other members of the team during busy periods in the application cycle, and to
facilitate training and multi-skilling of staff to provide such assistance.
• Alert the Manager to any problems which could result in delay or difficulties in
application processing, and to propose solutions to those problems to enable the team
to maintain set standards of customer service.
• Undertake any other tasks allocated to the team.
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