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Nidal Bakheit Abdullah Bakheit, technical support specialist

Nidal Bakheit Abdullah Bakheit

technical support specialist·Establishment Muhkam Harari

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 12 years, 6 months

technical support specialist

January 2025 - March 2026

Establishment Muhkam Harari

Jeddah, Saudi Arabia •Hybrid

January 2025 - March 2026

Technical support
Company industry:
Construction & Building
Job role:
Information Technology

technical support specialists

April 2024 - December 2024

Edaa w soura

Medina, Saudi Arabia •Hybrid

April 2024 - December 2024

Technical support Engineer
Company industry:
IT Services
Job role:
Information Technology

IT Support Specialist

July 2023 - December 2023

Omina Trade Company

Wad Madani, Sudan •Hybrid

July 2023 - December 2023

• Maintained IT systems and daily IT operations.
• Supported POS systems, printers, and network connectivity.
• Troubleshot Windows and application issues.
Company industry:
Retail & Wholesale
Job role:
Information Technology

IT Support Specialist

March 2016 - April 2023

Fedail Hospital

Khartoum, Sudan

March 2016 - April 2023

• Provided Level 1 & 2 technical support for hardware, software, and network issues.
• Managed user accounts and permissions using Active Directory.
• Installed, configured, and maintained desktops, printers, and network devices.
• Documented incidents and resolutions using ticketing systems.
• Performed routine system backups and updates.
• Supported hospital systems (HIS/LIS/PACS).
Company industry:
Medical Hospital
Job role:
Information Technology

information technology manager

January 2015 - February 2016

iBay Store

Khartoum, Sudan

January 2015 - February 2016

Information Technology Department developing new strategic plans
Company industry:
IT Services
Job role:
Information Technology

Computer technical support engineer

May 2015 - August 2015

Ministry of Defense

Khartoum, Sudan

May 2015 - August 2015

Information technology and technical support work
Company industry:
Medical Hospital
Job role:
Information Technology

it technician support

March 2015 - May 2015

Ministry of Planning & Infrastructure ,l

Khartoum, Sudan

March 2015 - May 2015

Managing devices and services, technical support for employees, repairing devices and equipment, and providing suggestions for business development
Company industry:
Facilities & Property Management
Job role:
Information Technology

it technician support

February 2015 - April 2015

Arab Computer Company

Khartoum, Sudan

February 2015 - April 2015

Technical support work
Company industry:
IT Services
Job role:
Information Technology

it technician support

May 2013 - January 2015

Federal Ministry of Health

Khartoum, Sudan

May 2013 - January 2015

Information technology and technical support work
Company industry:
Other Healthcare Services
Job role:
Information Technology

Education

Open Sudan University

December 2019

December 2019

Bachelor's degree, Information Technology

Sudan

National Ribat University

December 2014

December 2014

Diploma, computer science

Sudan

Skills

Data Analysis
Expert
Data Analysis
Expert
System Administration
Expert
System Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Development
Expert
Development
Expert
ERP Systems
Expert
ERP Systems
Expert
System Administration
Intermediate
System Administration
Intermediate
Computer Hardware Troubleshooting
Intermediate
Computer Hardware Troubleshooting
Intermediate
firewall’s
Intermediate
firewall’s
Intermediate
database administrators
Intermediate
database administrators
Intermediate
Security
Intermediate
Security
Intermediate
Strategic IT
Intermediate
Strategic IT
Intermediate
Cloud Computing
Intermediate
Cloud Computing
Intermediate
Windows Server 2008
Intermediate
Windows Server 2008
Intermediate
IT Technical Support
Intermediate
IT Technical Support
Intermediate
Administrative
Intermediate
Administrative
Intermediate
Cisco
Intermediate
Cisco
Intermediate
Oracle
Intermediate
Oracle
Intermediate
Java
Intermediate
Java
Intermediate
Python
Beginner
Python
Beginner
Business Analysis
Intermediate
Business Analysis
Intermediate
Data Input
Intermediate
Data Input
Intermediate
MS Project
Intermediate
MS Project
Intermediate
Computer Engineering
Expert
Computer Engineering
Expert
Communication Skills
Intermediate
Communication Skills
Intermediate
Computer Skills
Expert
Computer Skills
Expert
Insurance
Beginner
Insurance
Beginner
ITIL
Intermediate
ITIL
Intermediate
Production
Beginner
Production
Beginner
Planning
Beginner
Planning
Beginner
Health Insurance
Beginner
Health Insurance
Beginner
Data Center Architecture
Intermediate
Data Center Architecture
Intermediate
AutoCAD
Beginner
AutoCAD
Beginner
Insurance Claims
Beginner
Insurance Claims
Beginner
Data Center
Intermediate
Data Center
Intermediate
system development
Intermediate
system development
Intermediate
data center management
Intermediate
data center management
Intermediate
Windows Server
Intermediate
Windows Server
Intermediate
Outlook
Intermediate
Outlook
Intermediate
Web Development
Intermediate
Web Development
Intermediate
Operating Systems
Intermediate
Operating Systems
Intermediate
SQL
Beginner
SQL
Beginner
Programming
Beginner
Programming
Beginner
PC Networking
Intermediate
PC Networking
Intermediate
Adobe Photoshop
Beginner
Adobe Photoshop
Beginner
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Active Directory
Intermediate
Active Directory
Intermediate
Logo Design
Intermediate
Logo Design
Intermediate
Installation
Intermediate
Installation
Intermediate
Web Design
Intermediate
Web Design
Intermediate
Graphic Design
Intermediate
Graphic Design
Intermediate
Science
Intermediate
Science
Intermediate
IT Management
Intermediate
IT Management
Intermediate
Administration
Intermediate
Administration
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Desktop Support
Intermediate
Desktop Support
Intermediate
VMware
Intermediate
VMware
Intermediate
ERP
Intermediate
ERP
Intermediate
Servers
Intermediate
Servers
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
CCNA
Intermediate
CCNA
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
Hardware
Intermediate
Hardware
Intermediate
Management
Intermediate
Management
Intermediate
IT
Expert
IT
Expert
Testing
Intermediate
Testing
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Machine Learning
Beginner
Machine Learning
Beginner
SQL Server
Intermediate
SQL Server
Intermediate
Visual
Intermediate
Visual
Intermediate
Windows Azure
Beginner
Windows Azure
Beginner
Linux
Beginner
Linux
Beginner
Microsoft Servers
Intermediate
Microsoft Servers
Intermediate
Firewalls
Intermediate
Firewalls
Intermediate
Routing Protocols
Intermediate
Routing Protocols
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Mail
Intermediate
Mail
Intermediate
Data Entry
Expert
Data Entry
Expert
WAN
Intermediate
WAN
Intermediate
Accounting
Intermediate
Accounting
Intermediate
IP
Intermediate
IP
Intermediate
Team Management
Intermediate
Team Management
Intermediate
Network Security
Intermediate
Network Security
Intermediate
Network Design
Intermediate
Network Design
Intermediate
Windows Network Administration
Intermediate
Windows Network Administration
Intermediate
Operation
Intermediate
Operation
Intermediate
Mobile
Intermediate
Mobile
Intermediate
Marketing
Intermediate
Marketing
Intermediate
IT Project Management
Intermediate
IT Project Management
Intermediate
Data Analysis
Intermediate
Data Analysis
Intermediate
Sales
Beginner
Sales
Beginner
Backup
Intermediate
Backup
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
Document Control
Intermediate
Document Control
Intermediate
Documentation
Intermediate
Documentation
Intermediate
Microsoft Windows
Expert
Microsoft Windows
Expert
VMware ESX
Intermediate
VMware ESX
Intermediate
Network Administration
Intermediate
Network Administration
Intermediate
Logistics
Beginner
Logistics
Beginner
AGILE MANAGEMENT
Intermediate
AGILE MANAGEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER PERFORMANCE
Intermediate
COMPUTER PERFORMANCE
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
COMPTIA CERTIFICATION
Intermediate
COMPTIA CERTIFICATION
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
FRESHDESK
Intermediate
FRESHDESK
Intermediate
LIS PENDENS
Intermediate
LIS PENDENS
Intermediate
PICTURE ARCHIVING AND COMMUNICATION SYSTEM
Intermediate
PICTURE ARCHIVING AND COMMUNICATION SYSTEM
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
)Azure / Windows Server(
ITIL
CCNA Introduction.
Cyber Security Introduction.
CompTIA Security
CompTIA & A+
Microsoft Certified (Azure / Windows Server)
ITIL Foundation
CompTIA Security+
CompTIA Network+
CompTIA A+
vmware Exi
DBA
MCITP
MCSE