Director of Sales & Business Operations
Blitzkrieg Technologies Pvt Ltd - Tabs and Syrups
Total years of experience :16 years, 7 Months
Role involves managing sales, marketing, customer service and backend operations for Blitzkrieg Retail Pvt Ltd.
Setting up the E-Commerce channel and overseeing the overall business operations of e-commerce
Strategizing and implementing marketing activities through various digital platforms
Front-end operations, Product Assortment, Supply chain, Distribution and CRM
Developing the online go-to-market plan, owning the online marketing budget and deciding on the optimum spend allocation across regions and channels.
Monitoring performance of each marketing channel; identifying and implementing opportunities for improvement.
Testing into new marketing channels; scaling them if performance is in line with targets
Optimizing results for campaigns by working with creative team on A/B testing content
Extensively involved in running and handling end to end Digital Marketing including Online, Mobile and Social Media Marketing Directly managing online marketing channels including SEO, SEM, Social, Remarketing, Display & Direct Partnerships
Established the T&S team as a trusted brand for thousands of customers, vendors and partners - The success of T&S is rooted in successful relationships. Worked with the front-end developers to create compelling device specific user interfaces with focus on user experience. Continuously improved operations and worked directly with vendors and partners
Working strategically and tactically - Clearly communicated priorities and helped in eradicating the roadblocks to ensure execution of the T&S strategy by creating and monitoring dashboards to improve decision making which helped us analyze ways to implement successful promotions and campaigns
Managed call center management - worked directly with the customer care team to address all operational issues impacting customers
*) Identified $6M in revenue opportunities by collaborating with distribution partners
*) Preparing written presentations, reports, and price quotations for customers
*) Ensuring sales staff comply with company policies, procedures and practices
*) Product positioning in the Marketplace through strategic pricing & bundling.
*) Recruiting and selecting qualified candidates to fill open sales positions.
*) Coaching, counseling, and developing sales representatives
*) Establishing trust and a good relationship with all key clients
*) Uncovered and qualified prospects and sales opportunities in targeted markets using
external resources
*) Developed new business opportunities by effectively communicating product lines to
leading international corporations
*) Evaluated market trends and recommended marketing budget allocations to top
management
*) Managed a team of Area Sales Managers and Territory Managers and generated revenue
through selling investment products/real estate
*) As a Senior member of the MD's strategy team, I planned, implemented and strategize
new business proposals for our group entities
*) Leveraged various lead generation methods to meet and exceed established revenue goals
*) Monitored sales on an ongoing basis and made adjustments/modifications as needed
*) Developed and built relationships to generate new business referrals
*) Located and proposed potential business deals by exploring potential partnerships
*) Coordinated efforts, strategies and relationships with various organizations for new
business opportunities
*) Handled new client identification and acquisition level clients that represented a wide
range of opportunities
*) Led efforts that contributed to successful new client acquisitions, and transitioning work to
the account management team
*) Collaborated with all members of data, strategy, content, creative, digital, and finance to
drive the development, implementation, and alignment around revenue-generating plans
for clients
*) Developed a world-class business development growth engine, capable of outperforming
that of our competition
*) Efficiently communicated the possibilities and results that the organization's services can
provide to a potential client’s brand and business
*) Developed strategies for optimal integration of all agency competencies to pitch and win
work
*) Successfully transferred new relationships to the team that will work and grow the business
*) Developed and managed annual, individual revenue goals tied to a larger agency business plan
*) Accounted for the achievement of short and long term revenue goals sourced from organic
and new clients
*) Examined marketing material with the consumer perspective in mind to increase sales and
expand key client base
• To plan, monitor & ensure quality sales, acquisitions and Relationship with customers in Tamilnadu and Kerala.
• To plan, monitor & execute measures in order to improve Quality Sales and Quality service.
• To monitor & ensure quality resolution of complaints and requests within the SLA.
• To plan and execute measures that will increase engagement and satisfaction of Channel Partners and employees.
• To train, coach & ensure continuous sales & service people capability improvement for ensuring business & employee growth.
• To conceive, design & implement plans to improve sales, service and scores on key financial parameters such as Revenue, Capital productivity and Return on Investment.
*) To plan, monitor & ensure quality sales, acquisitions and Relationship with customers through Third Party Distribution channels in Tamilnadu and Kerala.
*)Ensure Sales target are met by the team servicing the TDP channels.
*)Provide monthly business projections and ensure adherence
*)Provide proper training to the channel partner staffs and ensure complete adherence to the process as stipulated by the company
*)MIS management
*)Customer Relationship management
*)To plan, monitor & execute measures in order to improve Quality Sales and Quality service.
*) To monitor & ensure quality resolution of complaints and requests within the SLA.
*) To plan and execute measures that will increase engagement and satisfaction of Channel Partners and employees.
*) To train, coach & ensure continuous sales & service people capability improvement for ensuring business & employee growth.
*) To conceive, design & implement plans to improve sales, service and scores on key financial parameters such as Revenue, Capital productivity and Return on Investment.
*) To provide technical assistance to a team of 25 tele callers and handle escalation calls
*) To train, motivate and assist the telecallers to achieve the required tele calling parameters
*) MIS Management
*) Report to the Manager about day to day calling reports and AHT report
*) To ensure low Call Back Ratios and higher Customer Satisfaction Levels
Post Graduation Diploma in Business Administration with Marketing as specialization.
Graduated BE Electronics and Communication Engineering for DMICE, a constituent college of Anna University, Chennai.