Niel Nitesh Fernandes

Working as a NOC L1 Engineer in FEDnet project in Khazna Data center.
▪ Coordinating with the Government Entities for the communication, troubleshooting on the cisco related tools.
▪ Having Experience working in Cisco ESA, WSA, Fireeye, Cisco ASA 5585x.
▪ Coordinating with the Entities end to end to resolve the issues.
▪ Having Experience working with the ITSM tools HPSM, SMAX.
▪ Generating the network bandwidth utilization in NNMi.

Experienced in IT operations, process analysis, design or re-engineering experience. They demonstrate deep knowledge of IT processes and ITIL frameworks.
▪ A good understanding of the IT infrastructure components (servers, network, storage, middleware/database, application software and data center facilities) and processes followed in software development and IT operations, as well some of the tools used to implement and manage them.
▪ Responsible for management of Problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures. Responsibilities include the following:
▪ Working with Tier 2 & 3 support teams for Applications and Infrastructure to review, agree and implement permanent solution for "Problem" tickets
Contact Number: +971 509921852
Email: nitheshf@yahoo.com
▪ Drive efforts to improve overall application stability and availability for applications and supporting infrastructure by ensuring Problem resolution
▪ Monitor metrics and drive continuous infrastructure and application improvement efforts across team to achieve SLA & KPI for Problem Management
▪ Facilitating and coordinating technical problem review meetings includes leading and facilitating post mortem investigations of critical incidents, and managing root cause analysis between technical teams
▪ Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure
▪ Production of statistics and reports to demonstrate performance of the Problem Management process
▪ Working with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved.
▪ Procurement of Cisco 3850 and Juniper EX 4300 switches.
▪ Network design for implementation of Cisco IE switches with Modbus hubs for PLC’s .
▪ Implementation VRRP, BGP, STP, Cisco IE Switches configuration.
▪ Eliminating the complexity in Technology's has ability to deliver IT services, while meeting service level agreements
▪ Suggesting comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success. Working with the Metrics team to deliver them and use for continuous improvement
▪ Managing relationships with other process management teams to provide a consistent delivery framework
▪ Working with the requirements, documentation and training teams so processes are implemented in the tools, documented
▪ Security application splunk is being configured and monitored the IT infrastructure of the organization.
▪ Network Security where we configure and monitor IT infrastructure of the organization through splunk
▪ Stealth policy, HTTPS inspection, Denial-of-service condition, IPS/IDS on firewalls.
▪ IPsec VPN tunnel configuration and monitoring.
▪ Familiarity with ASA/Palo Alto firewalls, Cisco switches

Remotely Configured changes on Cisco 1800 series routers and Catalyst switches as per change request.
•WAN / LAN troubleshooting.
•Coordinated with service providers over client requirement changes or link issues.
•Supported field engineers over call for device replacement or any hardware changes to be done to router link installation of WIC.
•Experienced in Network Operations Center and usage of tools related to link performance and uptime.
•Maintaining and setting up of Local Area networks and Wireless networks.
• Network Connections

on switches of Huawei N2000, Alcatel, Ericsson, Seimens and Fetex.
•Working on NMS of Zhone, Alcatel and Huawei U2000.
•Remotely cessation and provisioning of the ISDN and Del lines.
•Manually configuring PABX lines in GPON network.
•Working in CBCM, FOS and PMS tools.
•Assisting technicians onsite with the installation of the Etisalat services of GPON technology and legacy.
•Responsible to assure service delivery in terms of provisioning/ maintenance to all business and residential customers across UAE
•Operate and maintain NMS of Huawei SoftX3000 Softswitch - iManager N2000, Ericsson AXE, Alcatel E10B, Siemens EWSD and Fujitsu Fetex switches
•Provide support to all inquiries raised by internal customers (Field technician, Engineering sections, Sales, Commercial & accounts, contact center, Central Engineering)
•Assists management to implement the strategy to provide/restore services to new/existing customers in shortest possible time by maintaining pending faults, service orders and rejections thru automation.
•Handles deletion and creation of migrated telephone numbers from copper/V5.2 cabinets to Huawei/ZHONE ONT or via IAD (Integrated Access Device) using iManager N2000.
•Configure telephone numbers in Softswitch that will work on different ONT types like Huawei HG851, HG851A and OT550 for residential and OT925, OT928 for business customers.
•Responsible for creation of POTS (Plain Old Telephone System) that will work through access networks using technology of GPON (Gigabit Passive Optical Network).
•Changing of faulty equipment and for deployment of PCB for expansion of line equipments. Number change for area correction, for decentralization and NNC (National Number Change) on the basis of subscriber’s demand.
•Restoration/reconnection and cessation of SPC (Stored Program Control) facilities for all types of telephone lines like caller-id(CLIP), call waiting, SPM(Subscriber Pulse Meter), call forwarding/transfer, three way call, CNI(Call Number Interception), international/national call access.

Cisco devices of Global Clients are monitored via an automated platform.
•Troubleshooting different Severity issues for the Alerts generated (Tickets), in the Routing Switching domain.
•Remotely Configuring Cisco device as per Clients request.
•Support FE in Hardware replacements of various Cisco devices.
•IOS up gradation on Cisco Routers/Switches
•Configuration of Static Routing for Internetwork Connectivity.
•Coordinating with ISP’s for T1/E1 links related issues with ISP’s like Verizon, AT&T etc.
•Troubleshooting network faults by checking alarms, testing connectivity loops etc.
•Troubleshooting various Wan and Lan issues.
•Troubleshoot the issue engage Cisco TAC for Hardware/Software support and the working the issue till resolution.
•Troubleshooting of Hardware and Network problems both in private and public sector.
•Configuring both hardware and network applications.
•Repairing and servicing of desktops, laptops and printers.