Nigel Mascarenhas

Manage logistics, budgets and paper distribution for several of ICC’s conferences and meetings.

Coordinate pre event logistics and communication with Members participating in events such as the ICC Women’s Championship, World Cricket League and Intercontinental Cup.

Implement the ICC player eligibility database, and maintain a contact database of ICC’s Members.

Manage a number of specific projects including overseeing the ICC Awards and ICC Hall of Fame voting processes, production of the Development Programme calendar, and roll out of the Development Program Annual Awards.

Assisting the Cricket Operations and Match Officials departments with logistics support and coordination of match reporting documents.

Complete departmental secretarial tasks as required.

Monitor bookings of High Valued Customers, and liaise with all airport touch points, thus ensuring a hassle free journey.

Handle incoming calls which includes travel agents for assistance related to bookings on Emirates and other Partner Airlines.

Maintain and record BO reports, and also update timely reports to the President of Emirates Airline.

Handle all feedback including compliments and complaints.

Update and consolidate monthly logs with regards to any exceptions which includes waiver of any charges related to flights.