Retail Bank Officer
THE NATIONAL BANK OF RAS AL KHAIMAH
مجموع سنوات الخبرة :14 years, 10 أشهر
>Assisted customers in regards to all inquiries about the banks products like credit cards, accounts, loans etc.
>Provided information to the customers about the banks T&C and policies.
>Handled case to case escalations received from different departments.
>Achieved the sales target on an monthly basis.
> Supervised, and evaluated up to 10 employees.
> Identified and resolved conflicts between employees and management, clarifying work relationships and improved communication problems.
> Initiated promotion of consumer products utilizing various marketing and advertising methods.
> Making LPO's for the suppliers to bring in their various products to the department.
>Planned successful marketing and advertising strategies
>Targeting and developing new customer data, bringing more businesses.
> Expanded customer base through a variety of effective sales techniques.
> Delivered convincing sales presentations to upper management. >Effectively coordinated the hiring of subcontractors and monitored their performance.
>Worked as a technical support executive for British Telecom.
>Assisted customers with trier inquiry relating to telephones and broad bands.
>Took appointments for the customers to send Engineers to visit their property to identify and rectify faults with the telephone lines and internet connections.
> Explained in regards with the customers billing inquiries.